A little about us:
Keltic Collections has been a trusted collection agency for 40+ years and not only represents clients in Nova Scotia, but PEI and New Brunswick as well. Our goal is to represent our clients in a professional manner, be keen to details, and have the ability to not back down.
Job description
The words Assertive, Conscientious, Self-starter, Self-assured, Competitive, Steady, Demanding, Persuasive, Convincing, Daring, Eager, Versatile and Consistent are not how you define yourself but how others would define you by your actions.
Keltic Collections is looking for a highly motivated and career focused individual, who enjoys setting goals in a fast paced and rewarding work environment. We are in need of a person that is assertive, outspoken, and willing to take a stand on behalf of our client.
You will be dealing with sensitive situations and at times difficult people. When challenged you must be prepared to respond and be comfortable explaining consequence of actions based on the failure to act. This is not customer service; at times you must be very direct and willing to challenge an unreasonable response. You will be communicating with people to enable a proper assessment of their ability to pay and working with them to ensure this happens.
Our approach is professional, we introduce ourselves, the situation to be addressed and seek resolution. We follow up arrangements made to ensure they will be met. It’s a professional but direct approach to problem solving
You will be required to perform duties including but not limited to:
- Negotiate payment terms and methods by use of critical thinking and asking questions to better overcome payment objections.
- Handling inbound and outbound calls related to scheduling payments, and updating information.
- Use a mandated approach to communication when dealing with debtors.
- Accurately record all details of communications and activity on the system.
- Trace - investigate debtors in an effort to establish contact information.
- Maintain compliance by use of proper policy and procedures.
- Perform admin tasks and clerical duties as required.
- Conversing by telephone with educated professionals.
- Ensure targets and objectives are met.
- Performance Oriented-the more you can recover, the higher your commission!
Qualifications
- General collection experience is preferred, but training will be provided.
- Negotiation and exemplary organizational skills.
- Be detail-orientated, efficient and able to multi-task.
- Proficient computer skills.
- Effective oral and written communication skills.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: $2,762.00-$3,562.00 per month
Work Location: In person
