Transportation Logistics Co-ordinator

Détails du poste

Job description:

Job Responsibilities:

Track Shipments: Monitor real-time tracking systems and ensure all shipments are progressing according to schedule.
Communication: Maintain consistent communication with drivers to confirm route information, delivery status, and troubleshoot any issues.
Customer Support: Provide timely and accurate updates to customers regarding shipment status, delays, and estimated delivery times.
Identify and address any disruptions in the transportation process, such as delays, road closures, or vehicle issues, and implement solutions to minimize impact.
Data Entry & Reporting: Maintain accurate records of shipment statuses, delays, and customer communication. Generate daily, weekly, or monthly reports on tracking performance and progress.
Handle required paperwork for each shipment, including delivery confirmations, tracking reports, and other documentation as needed.
Manage incoming customer inquiries via phone and email, ensuring timely responses.
Order entry and customer management.
Communicate effectively with customers regarding shipping and receiving updates.
Maintain real-time communication with drivers, monitoring routes, traffic, and weather conditions to ensure timely deliveries.
Assist in maintaining accurate records, including driver logs, vehicle maintenance schedules, and delivery confirmations.
Handle customer inquiries and complaints, providing timely and professional resolutions.
Perform other duties as assigned to support the operations team.

Job Requirements:

1+ year of experience in dispatching, logistics, or transportation management, preferably in the trucking industry.
Proficiency in using phone systems for effective communication.
Proficiency in transportation management software, Microsoft Office, Excel.
Excellent verbal and written communication skills to interact professionally with customers, drivers, and team members.
Strong problem-solving skills and the ability to think quickly in fast-paced situations.
Ability to work independently in a fast-paced environment.
Flexibility to work varying shifts, including evenings and weekends, as needed.

Job Types: Full-time, Permanent

Pay: $20-$25 per hour

Benefits:

Schedule:

Ability to commute/relocate:

St-Laurent, QC H4S 1B7: reliably commute or plan to relocate before starting work (required)

Experience:

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

Flexible language requirement:

Ability to commute/relocate:

Montréal, QC H4S 1B7: reliably commute or plan to relocate before starting work (required)

Experience:

Pay: $20.00-$25.00 per hour

Benefits:

Experience:

Work Location: In person