We are currently hiring casual/on-call Enhanced Guards for our Nunavut Health Program, with opportunities to transition into full-time positions.
SSRG's Enhanced Guards in Health Centres protect personnel, patients, visitors, and infrastructure assets, both interior and exterior, within the Health Centre complex.
The Enhanced Guards (EG) provide exemplary coaching and mentoring to community security personnel, and foster positive relationships with medical staff, local law enforcement personnel and other community stakeholders. They bring crisis management and de-escalation skills to the Health Centres at which they are assigned.
Scarlet SecurityRisk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.
About the Position and Working Conditions
Our program supports full time, part-time and casual/on-call positions supporting healthcare facilities across Nunavut.
Successful completion of an extensive background check is required.
Casual employees are expected to fill a minimum of two rotations per calendar year, which may be in different communities. Casual employees may also be required to fill last-minute rotations with limited notice.
As this position is located in Northern Canada, there may be disruptions due to weather or other conditions. Flexibility is essential.
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Travel to different sites may be required
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Shifts are typically 12 hours (day and night rotations; schedules may vary based on operational needs) - rotation lengths are 28 days
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Uniform provided
This position may include long periods of facility overwatch, routine patrols, and operational support. Candidates must be able to recognize escalating behaviours, apply de-escalation techniques, and, when necessary, maintain the safety of patients, staff, and visitors.
Responsibilities
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Providing access control to the Health Centre
- Conducting routine security patrols internally and externally
- Ensuring the safe movement of individuals inside the Health Centre
- Dealing with individuals displaying uncooperative and disruptive behaviour
- Providing overwatch in potentially volatile interactions between patients/visitors and medical staff
- Providing ongoing leadership, coaching and mentoring to community security personnel when required
- Assisting medical staff when dealing with emergencies and/or when providing medical treatment to a patient as needed
- Assisting RCMP with the movement of individuals within the facilities
- Providing written statements to the RCMP when required
- Attending to any infrastructure deficiencies and alerting maintenance staff
- Ensuring that Public Health measures are followed
- Maintaining daily occurrence logs and preparing weekly, monthly and other reports
- Creating incident reports for more serious occurrences
- Assisting in morgue facilities as needed
- Transporting and escorting medical personnel in the community as needed
- Other duties as required, such as assisting with general operational and patient support duties
Requirements
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Minimum 15 years of service with a law enforcement background (police, sheriff, corrections)
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Experience working in First Nations and Inuit communities is strongly preferred
- A calming demeanour and an exceptional ability to de-escalate volatile situations
- Extensive experience interacting with individuals under the influence of drugs or alcohol and with those affected by mental illness
- Excellent communication skills with the ability to accurately articulate a given situation
- The ability to write clear, concise and complete written reports to the standard that a third-party reader will have a full understanding of what occurred
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Exceptional situational awareness and the ability to recognize signs of escalating aggression in individuals
- The ability to exercise discretion and safeguard confidential information
- An understanding that security, in its different forms, is a component of the medical care delivery model
- The ability to engage with community members during working and non-working hours
- The insight to be proactive in identifying security issues and suggesting solutions
- A willingness to lend a hand in situations that are not necessarily security-related
- A willingness to work in a harsh environment, particularly during the winter months, and to be away from home for up to four weeks at a time
- Professional demeanour and commitment to representing SSRG to the highest standards
Computer literacy and fluency in Microsoft Office applications
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Company Perks
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Hourly wage, overtime and per diem structure discussed during the interview process
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Healthdental benefits for full-time employees
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Professional DevelopmentInternal Career Growth Opportunities
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A culture of respect and mentorship
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Access to exclusive employee discounts on over 5000 productsservices
Ready to Apply?
Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!
We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.
At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.
Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.
