Internal Service Advisor
Murray Chevrolet Cadillac Medicine Hat
Location: Medicine Hat, Alberta
Department: Service
Reports To: Service Manager
Position Summary
Murray Chevrolet Cadillac Medicine Hat is seeking a highly organized, customer-focused Internal Service Advisor to support our Service Department's daily operations. This role serves as the primary liaison between the Sales, Detail, Parts, and Service Departments, ensuring all internal vehicles are processed efficiently, repairs are completed on schedule, and communication remains seamless throughout the dealership.
The ideal candidate thrives in a fast-paced environment, possesses strong administrative and communication skills, and is committed to delivering exceptional internal customer service while supporting dealership profitability and operational excellence.
Key Responsibilities
Internal Vehicle Coordination
Manage and coordinate all internal repair orders for new and used vehicle inventory.
Prioritize work according to dealership needs and vehicle delivery timelines.
Schedule inspections, maintenance, reconditioning, warranty repairs, and accessory installations.
Monitor vehicle status and provide timely updates to internal stakeholders.
Communication & Collaboration
Act as the primary point of contact between Service, Sales, Used Vehicle Operations, Parts, and Detail Departments.
Maintain clear communication regarding repair timelines, parts availability, and vehicle readiness.
Collaborate with technicians and department managers to ensure efficient workflow and productivity.
Repair Order Administration
Create, update, and close repair orders accurately and efficiently.
Review repair recommendations and estimates, communicating with the sales managers for internal vehicles.
Ensure all documentation is complete and complies with dealership policies and manufacturer standards.
Monitor and track repair costs to support inventory management objectives.
Inventory & Process Management
Track vehicle reconditioning progress and maintain accurate records.
Assist in managing service scheduling to optimize shop efficiency.
Support continuous improvement initiatives that enhance internal processes and turnaround times.
Maintain high standards of organization and attention to detail.
Qualifications
Previous experience in automotive service advising, dealership operations, or a related automotive role is considered an asset.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with dealership management systems and computer applications.
Ability to work effectively in a team-oriented environment.
Skills & Competencies
Customer-focused mindset
Strong problem-solving abilities
Attention to detail and accuracy
Time management and prioritization
Ability to work under pressure and meet deadlines
Professionalism and positive attitude
Team collaboration and relationship building
What We Offer
Competitive compensation package
Comprehensive health and dental benefits after 3 months of employment
Comprehensive Retirement Savings program after 2 years of employment
Employee pricing and dealership discounts
Ongoing training and professional development
Opportunities for career growth within the Murray Automotive Group
Supportive and team-oriented work environment
Successful candidate will be required to provide a current 3 Year Driver’s Abstract and Police Information Check as a condition of employment
Why Join Murray Chevrolet Cadillac Medicine Hat?
At Murray Chevrolet Cadillac Medicine Hat, we are committed to providing exceptional customer experiences while fostering a culture of teamwork, accountability, and continuous improvement. If you are passionate about the automotive industry and enjoy coordinating people, processes, and vehicles to achieve outstanding results, we encourage you to apply.
Apply today and become part of a dealership that values integrity, excellence, and community.
