About the Position
We are looking for a friendly, professional, and reliable Front Desk Agent to join our hotel team. The Front Desk Agent will be responsible for providing excellent guest service, handling check-ins and check-outs, managing reservations, and ensuring guests have a positive experience throughout their stay.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Check guests in and out efficiently and accurately.
- Handle reservations, cancellations, room changes, and guest requests.
- Answer phone calls, emails, and general guest inquiries.
- Process payments and maintain accurate guest accounts.
- Provide information about hotel services, amenities, and local attractions.
- Respond to guest concerns and resolve issues professionally.
- Communicate effectively with housekeeping and maintenance teams regarding room status and guest requests.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, procedures, and safety standards.
- Complete daily front desk reports and shift handover duties.
- Handle confidential guest information appropriately.
- Perform other duties as required by management.
Qualifications
- Previous hotel or customer service experience is an asset.
- Excellent communication and interpersonal skills.
- Strong customer service attitude.
- Ability to work independently and as part of a team.
- Good computer and organizational skills.
- Ability to multitask in a busy hotel environment.
- Professional appearance and positive attitude.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.
What We Offer
- Competitive wages
- Positive and professional work environment
- Training provided
- Opportunities for growth and advancement
- Employee hotel benefits may be available
If you are friendly, dependable, and enjoy working with people, we would love to hear from you!
Pay: $16.00-$18.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
