Qualifications
Join Our Team as a Customer Service Representative!About Prime’ Performance & Therapy
At Prime’, we’re more than a high-performance training facility – we’re a community. Our multidisciplinary team includes sport conditioning coaches, Kinesiologists, Physiotherapists, Chiropractors, Nutritionists, a Naturopath, Sports Psychologists, and Massage Therapists. Based in Nanaimo, we specialize in unlocking the athletic potential of professional and aspiring young athletes, while empowering individuals of all backgrounds to move better, feel stronger, and thrive in life.
As a busy and growing clinic, Prime’ Performance and Therapy has earned a reputation as one of the top clinics on the Central Island.
- Our Mission: To redefine sports conditioning and provide athletes with the education, tools, and environment to enhance their athletic potential and maximize athletic longevity.
- Our Objective: To teach our athletes and clients how to do things properly, motivating them to challenge themselves and achieve more in every training session.
- Our Passion: Helping athletes achieve their goals is our priority. Every Prime’ program places a major emphasis on education. Only by understanding our specific training methods—and how they apply to your sport—can you truly achieve greater success.
- Our Administrative Mandate: To provide a consistently clean, friendly, and welcoming client experience at Prime’ Sport Performance & Therapy.
Role Summary
As a Customer Service Representative, you will be the face of our front office—ensuring everyone is greeted with a smile and that all Prime’ clients enjoy a pleasant, welcoming experience. You will also play a key role in ensuring our policies, procedures, and behavioral etiquette expectations are maintained.
You must be:
- Polite, professional, pleasant, and driven.
- Knowledgeable about the programs, pricing, and therapy services offered at Prime’ Sport Performance and Therapy.
- Welcoming to clients, aware of their health and fitness goals, and able to support them as part of our integrated team.
Responsibilities
- Greet clients and guests in a welcoming, professional manner to build strong relationships rooted in trust and satisfaction.
- Perform ongoing, shift-specific duties related to the daily operations of the front desk, training floor, and locker areas in the performance centre.
- Maintain a clean and tidy environment, including equipment and change rooms.
- Apply and enforce existing policies, procedures, and established behavioral expectations for clients and members.
- Schedule, book, and process payments for appointments, classes, and programs with a high level of accuracy and attention to detail.
- Answer phone calls, respond to emails, and handle client or visitor inquiries in a timely, professional manner.
- Stay knowledgeable about Prime’s programs and services to appropriately answer client questions.
- Assist with daily laundry and cleaning duties.
- Maintain Excel trackers for programs, AR, and client follow ups.
- Update contact mailing lists and track incoming sponsorship requests.
- Assist with monitoring project tasks, deadlines, and compiling feedback data.
- Organize and maintain physical and digital files.
Qualifications:
- Minimum 1 year of customer service, hospitality, or administrative experience.
- Excellent written and verbal communication skills.
- Proficiency with computers, including Microsoft Office (Excel, Word) and online tools.
- Marketing or communications experience is an asset.
- 1–2 years of inside sales experience is an asset.
- Experience with Jane App is a strong asset.
Hours
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 6:30 PM
- Wednesday: 8:00 AM – 2:00 PM
- Friday: 10:00 AM – 7:00 PM
To Apply
We appreciate your interest in joining the team at Prime’ Sport Performance & Therapy. We will review all applications as soon as possible; please note that only applicants selected for an interview will be contacted.
Job Types: Part-time, Permanent
Pay: $20.00-$24.00 per hour
Benefits:
- Casual dress
- Company events
- On-site gym
- On-site parking
- Store discount
Application question(s):
- Do you have any Jane App experience?
Work Location: In person
