Member Support Centre Representative (Temporary)
The Saskatchewan Teachers' Federation is currently recruiting for a temporary Member Support Centre Representative for a two-year term.
Our purpose
The Saskatchewan Teachers’ Federation has advanced the interests of teachers and advocated for excellence in public education for more than 90 years. We are a professional organization representing over 14,000 teachers employed in PreK-12 schools across the province who are trusted and respected leaders and partners in education.
What we do
Working with the Federation is more than a job. It’s about contributing, through your professional background, to quality public education. It’s about providing exceptional programs and services that support Saskatchewan teachers and their profession.
What we value
We work as a team, recognizing that we all play a part, directly or indirectly, in realizing our purpose. We are committed to a workplace that engages its diverse workforce and offers a stimulating environment where individuals are provided with opportunities to grow both personally and professionally. We are inclusive and celebrate diversity by supporting an environment where everyone feels valued, respected, and empowered to contribute their best.
About the team
The Member Support Centre in the first point of contact for teachers when they contact the Federation. They assist members by phone, email, or online chat, and are trained to find answers and redirect inquiries in a timely and courteous manner.
What you’ll do
The role of the Member Support Centre Representatives is focused on member centricity. These positions facilitate an exceptional experience through member service and administrative interactions with our members on a daily basis. They are responsible and accountable for ensuring a positive end-to-end experience for our members.
As a first point of contact, they are the face and voice of the Federation striving to not only meet members’ needs, but to exceed them. The MSC Representatives contribute positively to the Federation’s reputation guided by our purpose statement, “Working as one team to provide exceptional programs and services that support Saskatchewan teachers and their profession.”
Responsibilities include:
- Listen and identify member needs, clarify information, through omni-channel (phone, email, online chat, walk-in) while ensuring member experience is at the core of every contact. Access knowledgebase articles to address member needs.
-
Interpret, process and assess a full range of scenarios and escalate to direct leader or appropriate work unit as required.
-
Research every issue and provide appropriate solutions and/or alternatives; provide accurate information, and solve complaints and inquiries using various systems and processes.
-
Follow protocol to take appropriate steps in an urgent call situation.
-
Ensure all information is comprehensively entered into the ticketing application in an accurate and timely manner.
-
Meet performance metrics, goals, and outcomes in a fast paced, high performing team-based setting.
-
Responsible for the accuracy and consistency of all records in systems utilized by the Member Support Centre.
-
Assist members in navigating the Federation website for multiple purposes.
-
Keep abreast of organizational products, services and knowledgebase articles.
-
Perform other related duties as approved for the Member Support Centre.
-
Meet and greet visitors, answer telephone calls and soft transfer to the appropriate work unit.
-
Collect and review incoming forms for accuracy and completeness. Data enters this time-sensitive information in a timely manner (i.e. 24-hour turnaround).
- Understand and follow office security protocols. Process the acquisition and return of visitor security badges as needed to support Member Services at front desk.
-
Receive and process payments for members attending professional development.
-
Reconcile payments daily and coordinate paperwork with accounting.
- External room bookings for both members and non-members, coordinating with facilities for availability.
- Creating invoices and receiving payment for room bookings as needed.
- Perform other related duties as required from time to time to support the work of the Federation.
What you’ll bring
- One year of post-secondary education and 2-3 years of experience in providing customer service support.
-
The ability to organize and process information quickly and efficiently is required.
- French language skills are an asset.
-
Strong listening skills and ability to assimilate information.
-
Highly effective interpersonal and customer service skills in developing and maintaining effective relationships.
-
Demonstrated strong client-facing and communication skills.
-
Demonstrated assertiveness while also being sensitive to and considerate of the needs, feelings and concerns of others.
-
Demonstrated ability to collaborate and work effectively as a member of a team.
-
Ability to remain calm under pressure.
-
Ability to switch between tasks quickly.
- In-depth knowledge of customer service software and tools.
-
Proficient in Microsoft office products.
-
Creative, critical thinking and problem-solving skills.
-
Troubleshooting and multi-tasking skills.
-
Advanced ability to pay attention to detail, strong spelling and reading skills.
What we offer
- A competitive salary range of $53,079.67 - $69,007.40
-
A 35-hour work week.
- 4 weeks starting vacation and paid time off to deal with family, health and sickness, and compassionate situations.
- 100% employer paid benefits from day one.
- Employer Matching defined contribution plan, saving for your future up to 18%.
-
Free parking.
How to apply
If you want to work for one of Saskatchewan’s Top Employers and you would enjoy being a part of a passionate group of professionals who work to enhance the well-being and success of teachers. The deadline for applications is 5 PM, Monday, June 8, 2026.
