INTELLIGENT OFFICE OAKVILLE
Community Operations Manager
Full-time · Monday–Friday · On-site, Oakville
About This Opportunity
At Intelligent Office Oakville, we do more than rent desks and boardrooms — we build a professional community where entrepreneurs and growing businesses feel genuinely supported. We're looking for a Community Operations Lead who understands that the best client experience is built on relationships, not just procedures.
If you thrive in a people-first environment, love creating the kind of space where members want to spend their day, and can keep operations running seamlessly behind the scenes — this role was built for you.
What Your Days Look Like
Creating an Exceptional Member Experience
- Be the welcoming face of the centre for members, virtual clients, and guests
- Guide new members through onboarding and ensure they feel at home from day one
- Anticipate client needs, resolve concerns proactively, and build lasting relationships
- Ensure every space — meeting rooms, offices, common areas — reflects our premium standard
Keeping the Centre Running Smoothly
- Manage day-to-day operations so members never have to worry about logistics
- Coordinate vendors, maintenance, supplies, and building needs
- Lead administrative workflows, mail handling, phone services, and client communications
- Support invoicing, reporting, and bookkeeping coordination
- Develop and maintain procedures that make everything work better
Growing the Community
- Welcome prospective members with engaging tours and genuine conversations about their needs
- Identify opportunities to improve occupancy, retention, and member satisfaction
- Organize and support networking events and community initiatives
- Build relationships that turn clients into long-term community members
Leading the Team
- Support, guide, and develop a small administrative and client service team
- Set priorities, delegate effectively, and maintain service standards
- Create a positive, energized workplace culture for your team
Compensation
- Base salary: $60,000 – $70,000 annually
- Performance bonuses and sales commissions
- Long-term growth and leadership opportunities
What We Are Looking For
Required Background
- 3+ years in a client-facing operational role — coworking, hospitality, property management, executive suites, or similar
- A natural ability to balance operational detail with warm, attentive client service
- Experience with scheduling, invoicing, and administrative coordination
- Strong communicator who builds trust quickly with a wide range of people
- Post-secondary education in business, hospitality, or related field preferred
Nice to Have
- Direct experience in coworking, flexible workspace, or serviced office environments
- Team leadership or supervisory experience
- Comfort with QuickBooks, CRM tools, Google Workspace, Microsoft Office
- Background in member retention, account management, or community programming
This Role Is Made For You If...
- You walk into a room and immediately think about how to make it better for the people in it
- You're organized and detail-oriented, but people would never describe you as rigid
- You solve problems before they become complaints
- You take pride in your environment and the experience you create
- You want a role where your personality and your professionalism both matter
Why Join Us
- Be part of a vibrant entrepreneurial community in a modern Oakville location
- A role with real variety — no two days are exactly the same
- Leadership that values your ideas and supports your growth
- The chance to shape the culture of a place people genuinely love coming to
