Job Description: Client Care Coordinator
Company: Premier Physiotherapy & Sports Medicine
Location: 4451 Teston Rd, Vaughan, ON L3L 0B9
Position: Client Care Coordinator (Full-Time)
Are You Our Next Client Care Coordinator?
Do you thrive in an environment where your positive energy can change someone's day? Do you love organizing details, solving problems, and ensuring that every person who walks through the door feels like family?
At Premier Physiotherapy & Sports Medicine, we believe that the recovery journey begins the moment a patient connects with our clinic. As our Client Care Coordinator, you are the face and voice of our practice. You will be the first point of contact for patients seeking relief from pain, recovering from injuries, and working toward their physical goals. If you are compassionate, highly organized, and driven by a desire to help others get back to doing what they love, we want you on our team.
Who We Are:
The Premier Difference At Premier Physiotherapy & Sports Medicine in Vaughan, ON, we don’t just treat symptoms; we treat the cause. Our clinic is built on the principles of clarity, precision, and a plan our patients can trust. We utilize advanced assessment tools, professional-grade testing, and proven clinical protocols to provide clear and accurate diagnoses. But beyond our clinical expertise, we are known for our warmth, community, and exceptional patient experience. Our patients consistently highlight our welcoming atmosphere in their 5-star Google Reviews, noting that our staff makes them feel "like friends and family." From our friendly reception to our highly skilled physiotherapists, chiropractors, and massage therapists, our entire multidisciplinary team is genuinely invested in our patients' recovery. We work together to create a positive, low-stress, and efficient environment where measurable progress is celebrated—sometimes even with an espresso after a session!
The Role:
What You Will Do As a Client Care Coordinator, you will manage the heartbeat of our clinic's daily operations. Your role is crucial in ensuring seamless communication between our clinicians and our patients, maintaining an organized schedule, and providing a concierge-level experience.
Key Responsibilities
Create a Welcoming Environment: Greet every patient and visitor with a warm, courteous, and professional demeanor, ensuring they feel comfortable and valued from the moment they arrive. Manage Patient Scheduling: Efficiently book, confirm, and manage appointments for a multidisciplinary team (physiotherapy, chiropractic, massage therapy, etc.) to optimize clinic flow and ensure patients meet their treatment goals.
Handle Communications:
Answer multiple incoming calls, respond to web inquiries, and relay messages promptly and professionally. Address client questions and concerns with empathy and problem-solving skills.
Facilitate Patient Intake:
Guide new patients through the intake process, ensuring all necessary paperwork, medical history, and consent forms are completed accurately before their first treatment.
Financial & Insurance Coordination:
Perform insurance verification, process direct billing, and collect co-payments, co-insurance, and deductibles at each visit.
Maintain Clinic Organization:
Keep the reception area and patient waiting spaces immaculate, cozy, and presentable. Manage office supplies and ensure patient records are securely filed and updated in our EMR (Electronic Medical Records) system.
Support the Clinical Team:
Act as the vital liaison between patients and practitioners, communicating schedule changes and assisting with clinic flow to keep appointments running on time.
What You Bring: Skills & Qualifications
We are looking for a difference-maker. The ideal candidate possesses a unique blend of exceptional customer service skills and sharp administrative abilities.
Required Skills & Experience Experience: 1-2+ years of experience in a medical office, healthcare administration, customer service, or hospitality role.
Communication: Exceptional verbal and written communication skills. You can explain clinic policies, insurance details, and scheduling clearly and professionally to a wide variety of people.
Organization & Multitasking: Strong attention to detail with the ability to manage multiple tasks, phone lines, and patient needs simultaneously in a busy clinic environment.
Tech-Savvy: Proficiency with office software, basic billing procedures, and experience with EMR/clinic management software (experience with Jane App is a strong asset).
Interpersonal Skills: A naturally empathetic, patient, and positive attitude. You remain calm under pressure and excel at building trust and rapport with clients who may be in pain or stressed.
Education: High School Diploma or equivalent required; post-secondary education in medical office administration or a related field is preferred.
How You Will Benefit: Why Work With Us?
We know that to provide the best care for our patients, we must also take exceptional care of our team. When you join Premier Physiotherapy & Sports Medicine, you become part of a collaborative, supportive family.
A Positive, Collaborative Culture: Work alongside a team of dedicated professionals who value respect, clear communication, and teamwork.
Professional Growth: We foster an environment of continuous learning and support your professional development within the healthcare administration field.
Impactful Work: Experience the deep satisfaction of playing a direct role in helping people overcome pain, recover from injuries, and improve their quality of life.
Competitive Compensation: We offer a competitive salary commensurate with your experience and skills.
A Beautiful Workspace: Spend your days in a modern, clean, and welcoming clinic environment designed for healing and comfort.
Ready to Join the Premier Team?
If you are ready to be the welcoming face of a clinic that truly changes lives, we would love to hear from you.
To Apply: Please submit your resume along with a brief cover letter explaining why you are the perfect fit for the Client Care Coordinator role at Premier Physiotherapy & Sports Medicine. Premier Physiotherapy & Sports Medicine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
