Job Title: Reconciliation Support Analyst
Location: Toronto, Ontario (ON)
Work Arrangement: Onsite – 4 Days
Job Type: Full Time
We are seeking an experienced Reconciliation Support Analyst with strong application support, Capital Markets operations, reconciliation, and incident management expertise. The role will provide Level-3 application support, drive issue resolution and root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams.
- Provide Level-3 production support for IntelliMatch and Xceptor applications
- Monitor reconciliation processes and critical business workflows
- Analyze reconciliation exceptions and breaks with business users
- Lead discussions during major incidents and production outages
- Manage priority incidents, production issues, and reconciliation breaks
- Perform root cause analysis and drive permanent issue resolution
- Ensure adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- Support incident, problem, and change management processes
- Coordinate recovery efforts and communicate status updates to stakeholders
- Identify opportunities for automation and process improvement
- Collaborate with Trade Support, Middle Office, Operations, Finance, Technology, and Business teams
- Act as a senior technical escalation point for application and reconciliation issues
- Strong application production support experience
- Experience with Capital Markets operations and reconciliation processes
- Hands-on experience with IntelliMatch and Xceptor
- Strong incident, problem, and change management experience
- Experience providing Level-3 application support
- Strong root cause analysis and troubleshooting skills
- Experience managing production outages and priority incidents
- Strong stakeholder and client-facing communication skills
- Ability to work effectively across Operations, Finance, Technology, and Business teams
Reconciliation, Capital Markets, IntelliMatch, Xceptor, Production Support, L3 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Trade Support, Middle Office, SLA, KPI, Automation
Job Type: Full Time
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