Job description
Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic team at the DoubleTree by Hilton Toronto Downtown in the exciting role of a House Keeping Office Coordinator.
Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500 sq ft of flexible Meeting and Event space.
Scope
We are committed to delivering an unsurpassed level of customer service to every guest, every time. Each of us will strive to be an Ambassador of the DoubleTree Hotel. We will take advantage of every opportunity to anticipate out guests’ needs, ensuring a proactive approach to the provision of excellent service.
Reports to : Director House Keeping
Duties:
- Answering telephone in an efficient and professional manner
- Preparing paper work for the housekeeping staff
- Performing administrative duties as required
- Delegating duties to various Housekeeping staff
Qualifications:
- Good command of the English language is essential, both written and verbal
- Additional languages spoken would be an asset
- Computer skills in Microsoft Word and Excel are required
- Previous experience within a housekeeping department would be an asset
- Previous supervisory experience would be an asset
- Must be neat, professional and well groomed
- Ability to work under stressful situations, handling several tasks at one time
- Must possess good organizational /time management skills
- Must be a self motivator – work with little supervision
- Must possess excellent telephone communication skills
- Must be attentive to detail
- Must be guest service focused
- Must be able to sit for long periods of time
- Must be able to lift up to 20lbs.
- Frequent repetitive hand movement is required
- Positive attitude and outgoing personality is essential
- Must be able to work shifts – weekend days, holidays
EQUIPMENT USED: Personal computer and other equipment associated with a general office environment (copier, telephone, fax, etc.)
SOFTWARE USED : A variety of word processing, spreadsheet, database, e-mail, and presentation software
PHYSICAL RERQUIREMENTS:
The skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch or crawl. The employee must frequently lift and or move up to 10 pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
INTERPERSONAL SKILLS :
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior and skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
The company will recruit, hire and promote without regard to race, color, age, marital status, sex, sexual orientation, national origin, religion, disability, gender identity, pregnancy or veteran status or any other status protected by applicable law.
" The hotel is committed to providing an accessible environment to all employees and customers, whatever their ability. Accommodation is available for applicants with disabilities throughout the recruitment process. "
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- Administrative: 1 year (required)
Work Location: In person
