Medical Office Assistant – Walk-In Clinic
We are seeking a reliable, diligent, organized, and efficient Medical Office Assistant (MOA) to join our busy walk-in clinic team.
The ideal candidate has previous medical office experience and is comfortable working in a fast-paced, high-volume environment. The successful candidate will provide professional front-desk and administrative support while helping create a welcoming, respectful, and positive environment for every patient.
Key Responsibilities
- Greet and register patients with a pleasant, professional, and welcoming demeanor
- Create a friendly and respectful environment where patients feel comfortable and well cared for
- Manage patient check-in and check-out while maintaining efficient patient flow
- Schedule, confirm, and reschedule appointments as required
- Answer and manage a busy multi-line telephone system and direct calls appropriately
- Accurately enter, update, and maintain patient information in the EMR
- Maintain complete, accurate, and confidential patient records
- Prepare and send patient referrals, requisitions, forms, and other medical documentation accurately and in a timely manner
- Follow up on referrals, paperwork, test results, and other outstanding administrative tasks as required
- Ensure referrals and assigned tasks are properly completed and followed through
- Process payments and perform routine billing and administrative duties
- Respond to patient inquiries professionally, respectfully, and courteously
- Manage emails, correspondence, forms, and appointment reminders
- Assist physicians and clinical staff with day-to-day administrative duties
- Prepare and maintain examination rooms as required
- Monitor office and medical supplies and communicate when supplies need to be reordered
- Maintain a clean, organized, and professional reception and clinic environment
- Maintain strict patient confidentiality and follow privacy requirements
- Take ownership of assigned responsibilities and complete tasks diligently, accurately, and within required timelines
- Demonstrate accountability, reliability, and strong follow-through
Requirements
- Minimum 1 year of experience as a Medical Office Assistant
- Previous experience in a busy walk-in clinic or high-volume medical office is strongly preferred
- Accuro EMR experience is preferred
- Knowledge of medical terminology and medical office procedures
- Strong computer, EMR, data-entry, and administrative skills
- Excellent communication and interpersonal skills
- Comfortable handling a busy multi-line telephone system
- Strong organizational and time-management skills
- Excellent attention to detail and accuracy
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Diligent, dependable, punctual, and accountable
- Ability to consistently complete assigned work in a timely and efficient manner
- Ability to work independently while also being a strong team player
- Pleasant, approachable, and professional demeanor
- Patient-focused attitude with a genuine commitment to creating a welcoming and positive patient experience
- Ability to remain calm, courteous, and organized during busy periods
Ideal Candidate
We are looking for an MOA who takes pride in their work, takes ownership of their responsibilities, and follows through on tasks without constant supervision.
The successful candidate will understand the importance of completing referrals, documentation, follow-ups, and other administrative duties accurately and on time. They will be organized, dependable, punctual, and able to manage competing priorities while maintaining a warm, welcoming, and respectful environment for patients.
A pleasant demeanor and strong interpersonal skills are essential. We value someone who can make patients feel comfortable and respected while maintaining professionalism and efficiency in a busy clinic.
Previous walk-in clinic experience and Accuro EMR experience are strong assets.
If you are a motivated and dependable Medical Office Assistant who thrives in a busy healthcare environment, takes accountability for your work, and is committed to providing excellent patient service, we would love to hear from you.
Pay: $19.00-$25.00 per hour
Work Location: In person
