Job Description:
The Banff Aspen Lodge is searching for a Full Time Guest Service Agent. This position is responsible for providing our guests with a one-of-a-kind experience while staying at the Banff Aspen Lodge. The successful candidate will be an expert in all areas of our hotel while providing seamless service to our Guests and Colleagues.
Essential Job Duties: ·
· Welcome all guests to our hotel and attend to any guest enquiries.
· Provide hotel and area information in regards to activities
· Process guest arrivals and departures
· Answer phone calls and make guest reservations or changes
· Process charges and apply as required
· Balance cash and related forms
· Work with minimal supervision
· Follow all hotel policies and procedures
· Must be available for morning and evening shifts. Night shift coverage may be required temporarily only in the event of a short-staff situation
Other Information
· Full Time Permanent Position
· Starting Wage: $19/ hour. With a review after 3 months and a 90 day probationary period
· Hours per Week: 36-40 hours – subject to the business of hotel
· Staff housing: Subject to availability
· Flexibility in work schedule required including evenings, weekends and holidays
Employer Information:
Why the Banff Aspen Lodge?
· Within the top 10 on TripAdvisor for the most enjoyable hotel in Banff
· Regular staff events (curling, paintball, rock climbing etc.)
· Employer of Choice in Alberta’s Hotel and Lodging Association
To find out more information about the Banff Aspen Lodge, check out our website: http://www.banffaspenlodge.com/
Please ensure to include a cover letter with your application. This should contain a brief introduction to yourself, your availability to start work and whether you will be available to be interviewed in-person, or via video call. Thank you.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
Ability to commute/relocate:
- Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Front desk: 1 year (preferred)
Language:
Work Location: In person
