OVERVIEW
Creekside Dental Langley is a modern, family-owned dental clinic located in the heart of Willoughby. As our practice continues to grow, we're looking for a warm and personable Dental Receptionist to join our team part-time, with the potential for additional shifts in the future.
For this role, personality and people skills matter to us just as much as experience.
We're looking for someone who genuinely enjoys working with people — someone who is friendly, empathetic, approachable, and naturally makes patients feel welcome and cared for. As one of the first people our patients speak with and see, you'll play an important role in creating a positive patient experience and becoming a familiar, trusted face of our clinic.
Previous dental experience is an asset, but we're happy to train the right person who is eager to learn, takes initiative, and shares our values of building lasting relationships and providing sustainable, long-term care.
MINIMUM AVAILABILITY
- Wednesdays: 10:15 AM – 7:30 PM
- Saturdays: 7:45 AM – 4:30 PM
Additional shifts may become available as the practice grows.
RESPONSIBILITIES
Patient Experience & Front Desk
- Warmly greet patients and manage check-in and check-out
- Answer and return patient calls, messages, and emails in a friendly and professional manner
- Listen to patient questions and concerns with patience and empathy
- Communicate appointment and treatment information clearly
- Work closely with our clinical team to support smooth patient flow
Scheduling & Patient Follow-Up
- Schedule and confirm appointments using Open Dental and Practice by Numbers
- Proactively fill cancellations and openings in the schedule
- Follow up with patients who are due or overdue for continuing care
- Work through unscheduled and overdue recare reports
- Help maintain an efficient schedule while keeping patients' needs in mind
Insurance & General Administration
- Submit insurance claims and pre-determinations
- Verify basic insurance information and assist with insurance-related questions
- Coordinate and track incoming and outgoing lab cases
- Maintain accurate and confidential patient records
- Help maintain front-office supplies and shared patient areas
WHO WE'RE LOOKING FOR
You may be a great fit if you:
- Are naturally warm, friendly, and comfortable talking with people
- Have strong people skills and genuinely enjoy helping others
- Communicate with empathy, patience, and professionalism
- Stay calm and welcoming when the front desk gets busy
- Are proactive and comfortable reaching out to patients
- Are organized, dependable, and attentive to details
- Take initiative and are comfortable learning new systems
- Enjoy working as part of a small, collaborative team
EXPERIENCE
- Previous dental reception experience is an asset, but not required for the right candidate
- Experience with Open Dental is an asset
- Knowledge of dental terminology and insurance is an asset
- Strong phone and customer service skills are highly valued
- Mandarin language skills are a bonus, but not required
WHAT WE OFFER
- Competitive hourly wage based on experience
- Health Spending Account
- Free parking
- Uniform provided
- Supportive, team-oriented work environment and team events
- Training and opportunities to grow with the practice
- A friendly and growing patient base
HOW TO APPLY
If you're someone who loves working with people and believes that a great dental experience starts before the patient even sits in the chair, we'd love to hear from you.
Please submit your resume and a short cover letter introducing yourself and telling us what draws you to this role.
We thank all applicants for their interest but only those selected for an interview will be contacted.
Pay: $27.00-$32.00 per hour
Expected hours: No less than 16.0 per week
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- Are you available to work both Wednesdays from 10:15 AM–7:30 PM and Saturdays from 7:45 AM–4:30 PM on a regular basis?
Work Location: In person
