In the role of Keyholder, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.
The Responsibilities
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Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.
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Ensures Spiritleaf’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
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Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
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Help to support and create a team environment by respecting co-workers.
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Maintain superior levels of merchandising in the store, ensuring that product displays are attractive,
space efficient, and secure.
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Assist the management team in the training and supervising of employees.
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Handle transactions with 100% accuracy.
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Accurately complete bank deposits and maintain balancing information file.
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Comply with retail policies regarding inventory control, sales procedures, etc.
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Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
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Enforce existing store standards in the absence of store manager or assistant manager.
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Ensure building security is upheld by proper use of alarm systems and store security devices.
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Ensure that store is opened and closed in accordance with hours of business.
PRODUCT KNOWLEDGE
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Is knowledgeable of trends and supports brand messaging
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Gains understanding of how merchant skills impact business and the customer experience
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Supports new hires through mentorship
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Is self-aware and focused on self-development
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Collaborates with the team during morning and closing meeting
LEADERSHIP
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Possesses strong written and verbal communication skills, strong assessment and decision-making skills
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Provides insight to Spiritleaf Store Manager in relationship to the customer experience
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Participates in ongoing staff education and through sharing of product knowledge
Pay: From $19.00 per hour
Application question(s):
- Do you have open availability?
Experience:
- Retail management: 1 year (preferred)
Licence/Certification:
Work Location: In person
