About Us
We are a dynamic and growing company in the promotional products industry, proudly based in Richmond, BC. As our business continues to expand, we are seeking a motivated and customer-focused individual to join our friendly and collaborative team.
The ideal candidate thrives in a fast-paced office environment, enjoys building strong client relationships, and has exceptional attention to detail. Previous customer service experience is an asset; however, we are happy to train the right candidate who demonstrates a positive attitude and a willingness to learn.
This is a full-time, entry-level position with excellent opportunities for growth and advancement within the company.
Key Responsibilities
- Respond to customer inquiries via phone and email regarding products, orders, and general support.
- Assist customers with questions, concerns, and order requirements to ensure complete satisfaction.
- Process and manage customer orders accurately and efficiently from start to finish.
- Prepare product and shipping quotations for customers.
- Collaborate with team members to maintain high standards of customer service and order fulfillment.
- Attend trade shows and distributor events in Canada and/or the United States on occasion.
- Support additional projects and assigned administrative tasks.
Qualifications & Skills
- Strong communication and interpersonal skills.
- Creative mindset with the ability to suggest product ideas and solutions to customers.
- Excellent customer service skills in person, over the phone, and through email.
- Ability to multitask and prioritize effectively in a busy environment.
- Strong organizational skills and exceptional attention to detail.
- Ability to work independently and as part of a team.
- Comfortable working under pressure and meeting deadlines.
- Intermediate computer skills, including proficiency with Microsoft Office.
- Typing speed of 45+ words per minute.
We're Looking for Someone Who Is
- Friendly, outgoing, and positive.
- Reliable, responsible, and professional.
- Highly organized with strong written and verbal English communication skills.
- Detail-oriented and committed to accuracy.
- Available to work full-time, Monday through Friday.
- Available to work overtime when required.
- Legally authorized to work in Canada.
Why Join Us?
- Supportive and team-oriented work environment.
- Opportunities to learn, develop, and grow within the company.
- Exposure to a fun, creative, and fast-growing industry.
- Opportunities to participate in industry trade shows and events.
Pay: $21.63-$24.04 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
