Job Overview
The Reh-Fit Centre is a leading not-for-profit medical fitness organization dedicated to enhancing the health and well-being of our members and community through innovative, evidence-based assessment, education, and exercise programs. As Canada’s first certified medical fitness facility, Reh-Fit is a national leader in prevention, rehabilitation, and chronic disease management. Both the Reh-Fit Centre and the Reh-Fit Foundation are accredited by Imagine Canada, reflecting our commitment to excellence, accountability, and community impact.
The opportunity:
Reporting to the Membership Services Supervisor, the Membership Services Associate (MSR) is a key member of the front-line team, serving as the first point of contact for members and visitors—acting as a concierge for memberships, programs, and services—while supporting sales, administration, and daily operations.
Key responsibilities:
· Deliver exceptional service in person, by phone, and via email.
· Welcome members and guests; conduct tours and promote memberships, programs, and services.
· Support prospecting, outreach, and member engagement activities.
· Process memberships, registrations, scheduling, and maintain accurate client records.
· Handle financial transactions (POS, payments, refunds) including balancing, deposits, and follow-up on declined payments or billing issues.
· Generate reports and provide administrative, marketing, and event support.
The ideal candidate will possess:
· Completion of Grade 12 or equivalent.
· Minimum 2 years’ experience in a customer service role.
· Current Basic Life Support (BLS) CPR certification.
· Experience in fitness, health, or hospitality environments, and with POS/cash handling, considered an asset.
· Proficiency with computers and office systems and equipment (MS Office, databases).
· Strong customer service focus with excellent communication, organization, problem-solving skills, and the ability to promote services and manage workload independently.
What we offer:
· Competitive salary based on knowledge, skills, and experience.
· Comprehensive Health and Retirement Plan.
· Free designated parking with electrical plugs
· Full use of facilities at no cost and family membership discounts.
· Supportive and wellness-focused staff amenities.
Interested applicants are invited to submit their resume and indicate their availability, including specific days and hours for weekday, evening, and weekend shifts to [email protected]
We thank all applicants for their interest, however, only candidates selected for an interview will be contacted. Telephone screening of qualified candidates will be scheduled as resumes are received.
Pay: $17.03-$28.02 per hour
Benefits:
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care
Work Location: In person
