Runway Health is a multidisciplinary healthcare clinic offering a variety of services, including physiotherapy, registered massage therapy, chiropractic care, acupuncture, spinal and knee decompression, custom orthotics, and orthopedic bracing.
We are currently seeking a Clinic Administrator to join our team and assist with the clinic’s daily administrative and front-desk operations.
Key Responsibilities
- Greet patients in a friendly and professional manner and answer questions about treatments, products, and appointments.
- Schedule and coordinate patient appointments while maintaining an organized schedule.
- Respond to phone calls, emails, and text messages promptly and professionally.
- Follow up with patients, including confirming appointments for new clients and contacting existing patients who may be due for continued care.
- Process direct billing for extended health benefits through insurance providers and third-party billing platforms.
- Prepare invoices, process payments, and assist patients with billing-related questions.
- Scan, upload, and organize patient documents to ensure records remain accurate and up to date.
- Assist with general administrative duties and support the smooth day-to-day operation of the clinic.
- Help provide a welcoming, professional, and positive experience for every patient.
Qualifications
- Previous experience in an administrative, office, or customer-service role is an asset.
- Healthcare or clinic experience is an asset.
- Strong communication and organizational skills.
- Professional, friendly, and patient-focused approach.
- Ability to learn new systems and procedures quickly.
- Positive attitude and willingness to contribute to a collaborative team environment.
At Runway Health, we value professionalism, teamwork, continuous learning, and high-quality patient care. We are looking for a motivated individual who is eager to develop their skills and play an important role in creating a welcoming and well-organized clinic environment.
Pay: $22.00-$24.00 per hour
Expected hours: 28.0 – 38.0 per week
Benefits:
Work Location: In person
