Brasso Nissan is looking for an organized, reliable, and customer-focused Service Administrator to join our service team for a one-year maternity leave contract.
This is an important front-line position within our department. You will help keep the service drive running smoothly by assisting customers, answering incoming calls, booking appointments, processing invoices, and supporting our service advisors and technicians throughout the day.
Although this position is initially being filled as a one-year temporary contract, there may be an opportunity for it to become permanent based on departmental needs and the successful candidate’s performance.
The right person for this role is comfortable working in a busy environment, pays close attention to detail, and understands the importance of providing friendly and professional service to every customer.
What You’ll Be Doing
- Greet customers professionally in person and over the phone
- Answer and direct incoming service department calls
- Schedule service appointments and help customers prepare for their visit
- Advise customers of upcoming maintenance and future service needs
- Close work orders and process customer payments
- Prepare and review invoices for accuracy
- Maintain accurate and organized customer and vehicle information
- Assist service advisors with administrative duties and daily workflow
- Communicate with customers regarding appointment details and service department processes
- Work closely with the service, parts, and technician teams to provide a smooth customer experience
- Perform other administrative duties as required
What We’re Looking For
- Strong communication and customer service skills
- Comfortable answering phones and assisting multiple customers in a busy environment
- Organized, dependable, and able to manage changing priorities
- Strong attention to detail
- Confident using computers and learning new systems
- Able to work independently while contributing to a team
- Professional, positive, and calm under pressure
- Accountable and reliable with a strong work ethic
- A valid driver’s licence and reliable transportation
Previous experience in an automotive dealership or service department is an asset but is not required. Experience using CDK or a similar dealership management system would also be an asset.
We are willing to train the right person who brings a positive attitude, strong reliability, and a genuine commitment to customer service.
What We Offer
- Full-time hours on a one-year maternity leave contract
- Monday-to-Friday schedule
- Competitive compensation
- Full benefits after the successful completion of a three-month probationary period
- Potential opportunity for permanent employment
- Training and support from an experienced service team
- A stable and professional work environment with an established Calgary dealership
About Brasso Nissan
Brasso Nissan is a family-owned dealership that first opened its doors in 1969. For more than 50 years, we have been proud to serve Calgary and support numerous charitable initiatives throughout the community.
We believe in creating a respectful and team-focused work environment where employees are supported and encouraged to succeed. Brasso Nissan has also been recognized with the Nissan Award of Excellence twenty-one times.
If you are responsible, organized, reliable, and ready to become part of a strong service team, please apply through Indeed with your current resume.
Job Type: Full-time, Temporary
Contract Length: Approximately 12 months
Schedule: Monday to Friday
Work Location: In person at the Calgary Auto Mall
Expected Start Date: To be determined
Pay: $17.00-$22.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- On-site parking
- Store discount
- Vision care
Application question(s):
- Tell us about a time you had to manage several customers, phone calls, and administrative tasks at once. How did you stay organized and make sure nothing was missed?
Work Location: In person
