The Terrace at the Clayfield HotelAbout The Terrace
The Terrace at the Clayfield Hotel is Niagara's premier outdoor destination, where handcrafted cocktails, shareable cuisine, breathtaking sunsets, and vibrant energy come together to create unforgettable experiences.
Open throughout the evening into the night, The Terrace offers guests a relaxed yet elevated atmosphere inspired by the warmth of Niagara wine country. Whether gathering with friends over cocktails, enjoying chef-driven snacks, or celebrating special occasions under the open sky, every visit is designed to capture the spirit of hospitality and the beauty of the season.
As part of the opening team, you will play an integral role in shaping the culture, service standards, and guest experience of one of Niagara's most exciting seasonal destinations.
Position Summary
The Terrace at the Clayfield Hotel is seeking experienced and hospitality-driven Full-Time Servers who are passionate about creating energetic, memorable guest experiences.
The ideal candidate thrives in a fast-paced, high-volume environment while delivering polished and genuine hospitality. They operate from a "place of yes," approaching every guest interaction with confidence, enthusiasm, flexibility, and a solutions-oriented mindset.
This role is ideal for individuals who enjoy creating an engaging atmosphere, have a passion for cocktails, wine, and food, and understand that exceptional hospitality is built through genuine connections, attention to detail, and teamwork.
Key ResponsibilitiesGuest Experience & Service Excellence
- Deliver warm, engaging, and personalized service throughout every guest interaction.
- Create memorable experiences that capture the energy and atmosphere of The Terrace.
- Anticipate guest needs while maintaining an approachable and professional presence.
- Execute service standards consistent with upscale hospitality.
- Confidently guide guests through cocktails, wines, beer selections, shareable plates, and seasonal features.
- Promote signature cocktails and beverage pairings.
- Resolve guest concerns professionally and efficiently.
- Ensure every guest leaves wanting to return.
Food & Beverage Knowledge
- Develop a thorough understanding of all cocktails, wines, spirits, beers, and menu offerings.
- Provide knowledgeable recommendations based on guest preferences.
- Stay current on seasonal features and promotions.
- Participate in ongoing beverage and service training.
- Demonstrate enthusiasm for Niagara's food, wine, and cocktail culture.
Operational Excellence
- Execute all steps of service according to established standards.
- Maintain exceptional cleanliness and organization throughout the Terrace.
- Accurately process orders using the POS system.
- Complete opening, closing, and side work efficiently.
- Work collaboratively with culinary, bar, hotel, and leadership teams.
- Participate actively in daily pre-shift meetings and training sessions.
- Help maintain the vibrant atmosphere that defines The Terrace experience.
What We're Looking ForGuest-Focused Mindset
- Passion for creating exceptional guest experiences.
- Operate from a "place of yes" by finding opportunities to exceed expectations.
- Understand that memorable hospitality is created through energy, attentiveness, and genuine care.
Ownership & Initiative
- Take pride in creating an exceptional guest experience.
- Maintain a polished and welcoming environment.
- Identify opportunities to improve service without being asked.
- Care for The Terrace as though it were your own business.
Hospitality from the Heart
- Welcome every guest with warmth and authenticity.
- Build genuine relationships through personalized service.
- Create an atmosphere guests want to return to all season long.
- Deliver hospitality with confidence, sincerity, and professionalism.
Team-First Mentality
- Support fellow team members during busy service periods.
- Communicate effectively across all departments.
- Contribute to a positive, respectful, and energetic workplace culture.
- Lead by example through professionalism and accountability.
Qualifications
- Minimum 2–3 years of serving experience in upscale restaurants, premium casual dining, hotels, lounges, or cocktail-focused venues.
- Strong food, wine, cocktail, and beverage knowledge.
- Previous experience in patio, lounge, or high-volume service is considered an asset.
- Smart Serve Certification required.
- WSET certification or cocktail education is considered an asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced, energetic environment.
- Availability to work evenings, weekends, holidays, and special events.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 30 lbs.
- Ability to carry trays and perform repetitive service tasks.
- Ability to work efficiently in an outdoor, high-volume hospitality environment.
Why Join The Terrace?
This is an exciting opportunity to become part of the opening team at one of Niagara's newest outdoor hospitality experiences.
At The Terrace, every shift is about creating an atmosphere guests remember—from golden-hour cocktails and beautiful sunsets to lively evenings filled with exceptional food, drinks, music, and genuine hospitality.
If you're passionate about creating unforgettable experiences, thrive in a high-energy environment, and want to be part of building one of Niagara's premier seasonal destinations, we'd love to meet you.
Position Details
- Full-Time & Part-Time Opportunities
- Evening & Night Shifts
- Competitive Compensation
- Gratuities
- Comprehensive Training & Development
- Opportunities for Career Growth within the Clayfield Hotel and Hospitality Group
The Terrace at the Clayfield Hotel is committed to fostering an inclusive workplace and welcomes applications from all qualified candidates.
Pay: From $17.60 per hour
Benefits:
Work Location: In person
