Capilano Animal Clinic is a fast-paced, locally owned practice dedicated to providing exceptional care in a supportive, modern environment. We're more than a clinic; we're a team that values communication, collaboration, and a positive, accountable work culture.
We're looking for an experienced and levelheaded Veterinary Receptionist who is passionate about creating a welcoming experience for our clients and their pets.
Your Role
As one of our receptionists, you are our first impression; the friendly face and helpful voice on the phone. You'll manage the front desk and ensure a seamless flow for every patient and owner who walks through our doors. This role is perfect for a proactive, organized, and compassionate professional who thrives in a dynamic environment.
What You'll Do
- Be the Client Advocate: Greet clients and their pets with a warm welcome. Handle all communications : phone, email, text, and in-person - with professionalism and empathy.
- Manage the Experience: Efficiently schedule appointments, process payments and insurance claims, and ensure all client records are accurate and up-to-date.
- Keep Things Running Smoothly: Coordinate with the veterinary team (DVMs, RVTs, and TAs) and management to ensure timely patient flow. You'll manage waiting times and keep the front office clean and organized.
- Solve Problems: Anticipate client needs and handle questions or concerns with a calm, can-do attitude. You'll be the go-to person for frontline questions and the mediator between clients and the medical team.
What You Bring
- Experience: You have at least 1 year of experience in a similar clinic-client facing role, managing a busy front desk and a multi-line phone system. VMA experience is an absolute asset.
- Tech Savvy: You're comfortable with veterinary software like Ezvet and can quickly learn new systems and troubleshoot common issues.
- Skills: You have excellent communication and organizational skills, and you're a master at multitasking and seeing tasks through to completion, all without losing your cool.
- Attitude: You're a natural extrovert and problem solver. You're friendly, quick-witted, and can relay information concisely.
Why You'll Love Working with Us
- Great Benefits: A comprehensive Wellness and Health Spending Account.
- Work-Life Balance: We respect your time, both at work and at home.
- Growth: Opportunities for continuing education and professional development.
- Supportive Team: A fun, collaborative, and cross-trained team
Ready to Join Our Team?
If you're ready to make a positive impact, we'd love to hear from you. Please send your resume and a brief cover letter explaining why you'd be a great fit for this role to [email protected].
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits:
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Store discount
Experience:
- clinical customer service: 1 year (preferred)
Work Location: In person
