Thank you for your interest in joining Stryder! We are a multiple award-winning 3PL provider, specializing in Transportation, Warehousing, and Logistics Services for some of the largest food, beverage, paper and packaging companies in the world since 1989.
We are currently seeking a reliable, full-time Client Success Manager to join our Transport and Logistics division at our Canadian head offices in Richmond, BC.
This will be a cross-functional role managing multiple accounts. You will be required to perform a variety of tasks, all while ensuring the customer’s requirements have been met to execute their shipments and provide all necessary information regarding their orders. The Client Success Manager is the primary point of contact for customers, responding to inquiries via phone and email regarding their services, schedules, and pricing.
Key Responsibilities:
· Accurate and timely management of order entry of shipments and reviewing incoming orders via EDI with strong attention-to-detail.
· Issue resolution, proactively addressing customer’s concerns and providing timely and effective solutions while ensuring a positive customer experience.
· Processing orders accurately, maintaining visibility of shipments and following up on delivery completion using the company’s TMS (TruckMate) and ensuring all information is up to date.
· Develop a comprehensive understanding of Stryder’s Transportation services, routes, and policies to provide accurate information and support to customers.
· Work closely with other departments, including Operations, Logistics and Billing, to facilitate prompt service, updates and resolve any service-related or invoice-related issues.
· Review lanes and volumes to assist with transportation services and contribute to overall company sales goals.
· Report on customer feedback to help improve service offerings and operational efficiency.
Qualifications:
· At least 2 years of Customer Service or similar experience in the Transportation industry is preferred but not required – we will train candidates with the right attitude who are motivated to learn
· Excellent computer skills, including MS Office (Excel, Outlook, etc.) and familiarity with TMS/TruckMate is an asset.
· Strong communication skills in English, both verbal and written, with an ability to convey information clearly and effectively.
· Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy.
· Ability to effectively manage multiple tasks simultaneously.
· Flexibility to work extended hours as needed.
· Able to handle large volumes of data entry and incoming inquiries in a time-sensitive environment with high levels of accuracy
· Able to excel in a fast-paced, team-focused workplace
· Reliable personal vehicle
What We Offer
· Medical, Dental, Vision Benefits Package
· Pay is $25-30/hour, dependent on experience
· Support from an amazing team
· Hands-on training
· Opportunities for advancement - We Promote from Within!
· Special performance rewards and recognition
· Friendly, collaborative atmosphere in a modern, open-concept office space
· Seasonal company theme days and celebrations
If you are interested in this career opportunity, please apply to this ad with your up-to-date resume for our Recruiting Team to review. Please note that only shortlisted candidates will be contacted for interview.
For more information about our companies, we invite you to visit our website at go-stryder.com.
Thank you!
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- Customer Service: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
