Job Title: Store Manager
Company: Telze
Location: Gatineau and Ottawa
Job Summary
Telze is seeking an experienced and motivated Store Manager to oversee daily operations, lead sales and repair teams, and ensure exceptional customer experiences. The ideal candidate is a strong leader with a passion for technology, retail sales, and mobile device repairs.
As a Store Manager at Telze, you will be responsible for driving sales performance, managing team development, maintaining operational excellence, and ensuring high-quality repair and customer service standards across the store.
Responsibilities
- Manage all daily store operations efficiently and professionally
- Lead, train, coach, and motivate sales associates and repair technicians
- Drive sales growth through excellent customer service and upselling strategies
- Monitor and achieve store sales targets and KPIs
- Ensure high-quality customer interactions and resolve escalated concerns
- Oversee mobile phone, tablet, smartwatch, and laptop repair operations
- Ensure repair turnaround times and quality standards are maintained
- Manage inventory levels, ordering, stock accuracy, and merchandising
- Handle staff scheduling, attendance, and performance evaluations
- Maintain store cleanliness, organization, and visual presentation
- Conduct opening and closing procedures, cash handling, and deposits
- Reduce shrinkage and enforce company security procedures
- Prepare daily, weekly, and monthly operational reports
- Support company promotions, marketing campaigns, and local business growth
- Ensure compliance with company policies and operational standards
Requirements
- Minimum 2–3 years of retail management experience
- Experience in electronics, wireless, or mobile repair industry preferred
- Strong leadership and team-building skills
- Proven ability to achieve and exceed sales goals
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Basic technical knowledge of smartphones, tablets, smartwatches, and laptops
- Experience with POS systems, inventory management, and retail operations
- Ability to work flexible hours including weekends and holidays
Preferred Qualifications
- Experience managing repair technicians and retail sales teams
- Knowledge of Apple, Samsung, Google Pixel, iPads, and other mobile devices
- Multilingual candidates are an asset
What We Offer
- Competitive salary
- Bonus and incentive opportunities
- Employee discounts
- Career growth and advancement opportunities
- Ongoing training and development
- Dynamic and supportive work environment
Schedule
- Full-time
- Day, evening, and weekend shifts as required
Apply Today
Join Telze and become part of a fast-growing technology and repair company dedicated to delivering quality service and customer satisfaction.
Job Types: Full-time, Part-time
Pay: $17.20-$22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Experience:
- Cellphone Repair: 1 year (preferred)
- Sales: 1 year (preferred)
Language:
- French (preferred)
- Arabic (preferred)
Location:
- Gatineau, QC J8T 7Z3 (preferred)
Work Location: In person
