OVERVIEW
Join Michael Garron Hospital (MGH), a vibrant community hospital serving more than 400,000 people in East Toronto, as our next Manager, Clinical Research Services. As part of the Toronto East Health Network (TEHN), MGH is deeply committed to embedding research, innovation, and quality improvement into every facet of care — from the bedside to the community.
MGH has initiated an exciting phase of growth, including a bold commitment to expand our investment in research and innovation to meet the needsof our unique and diverse patient population. As part of this transformation, the Manager, Clinical Research Services, will play a foundational role in building and shaping our clinical trials and research services. This is a unique opportunity to help establish infrastructure, processes, and partnerships that will enable high-quality, impactful research within an urban academic community hospital setting.
Reporting to the Director, Research Operations & Business Development, the Manager will beresponsible for building a clinical research service program to enable and sustain a growing clinical trials and clinical research portfolio. In this capacity, the Manager will be responsible for identifying and establishing industry partnerships, building the clinical research services team, overseeing and supporting clinical trial study selection, feasibility reviews, study start up, and study conduct including implementation, monitoring, and audit coordination.
EDUCATION
- Bachelor’s degree in health sciences or related field, required
- Regulated health professional (e.g., RN, RPN), preferred
- Phlebotomy certification or equivalent, preferred
- Post-graduate certificate or credential (e.g., CCRP) in clinical research, preferred
QUALIFICATIONS
Technical and Functional Expertise:
- Minimum of seven (7) years of related experience working in complex and large organizations in research or a similar role.
- Minimum of five (5) years’ experience in clinical research, ideally in a hospital oracademic research setting.
- At least three (3) years’ experience supervising clinical trial staff including Research Coordinators and Research Assistants.
- Demonstrated knowledge of and adherence to applicable regulatory frameworks, including TCPS 2, ICH/GCP, Declaration of Helsinki, Health Canada Division 5, FDA Code of Federal Regulations, required.
- Strong capabilities in budget development, financial planning, forecasting, reconciliation, and reporting to support effective research operations and scientific programs.
- Demonstrated understanding of research data management principles, privacy legislation, and data governance standards, ensuring secure, compliant, and responsible handling of research data and digital systems.
- Exceptional organizational skills and attention to detail.
- Demonstrated experience recruiting, training, and managing staff across scientific programs
- High proficiency with Microsoft 365 and electronic research tools (e.g., REDCap™, CTO Stream, SPSS™), with the ability to learn new systems as needed.
Leadership Competencies:
- Demonstrates values-driven leadership, aligned with MGH’s values of compassion, respect, integrity, inclusion, and courage in daily work and decision-making.
- Able to translate MGH’s research priorities into clear operational plans, systems, and workflows.
- Able to build strong relationships and positively influence partners to achieve alignment or action to advance research objectives.
- Able to communicate transparently and effectively, adapting messaging to diverse audiences including researchers, leadership, peers, direct reports and external partners.
- Able to prioritize responsibilities, manage competing demands, and organize workload to meet required timelines.
- Able to navigate difficult conversations with professionalism and negotiate solutions that balance partner needs with MGH priorities.
- Able to guide the team and partners through process changes with clarity, empathy, and resilience.
- Demonstrates a proactive, solution-focused mindset with the ability to independently identify challenges and drive effective resolutions.
- Applies sound judgment and critical-thinking skills to complex issues, evaluates options effectively, and develops practical, balanced solutions that support investigators, research, and organizational goals.
- Demonstrates initiative, accountability, and strong commitment to personal effectiveness and continuous improvement.
- Comfortable working autonomously or in close collaboration with cross-functional teams.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of theOccupational Health and Safety Act of Ontario.
- All employees of MGH are responsible for contributing to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH’s policies and practices.
