Location:
Montréal, QC, CA Toronto, ON, CA, M5J 2V5
#job-location.job-location-inline { display: inline; }
Req ID: 54853
Jobs by Category: People & Culture, Finance and Corporate Affairs
Job Function: People & Culture
Status: Full Time
Schedule: Regular
Description
Join our team and what we'll accomplish together
This is not your traditional HR team - we embrace change and have fun reinventing the future of work. We are as passionate about our team as we are about our business, and we thrive on thinking outside the box, delivering in new ways, and supporting exceptional team member experiences.
It's an exciting time to be a member of the People & Culture (P&C) team, leading strategies to strengthen the TELUS culture with cutting-edge initiatives and programs. Through our technology innovation, we are creating a stronger and more caring world by enabling remarkable human, social, and business outcomes.
As a P&C Business Partner Consultant within TELUS Health Employer Solutions, you will be the dedicated end-to-end people partner for Directors managing Absence & Disability Management, Workers' Compensation, and Safety operations. You will serve as their trusted advisor, culture champion, and hands-on problem solver, seamlessly moving between long-term strategic people priorities and day-to-day operational support. This role demands someone who is equally comfortable shaping a multi-year talent strategy as they are navigating a sensitive employee relations matter with care and precision.
Here's how
Serve as the dedicated P&C Business Partner for a defined Director-level leadership team, providing end-to-end strategic and operational people support across the full employee lifecycle
Lead annual P&C programs including year-end compensation planning, performance calibration, and merit review processes in partnership with your Director team
Facilitate talent reviews and succession planning cycles, identifying high-potential team members, building talent pipelines, and advising leaders on development strategies
Champion and support AI-driven people initiatives, helping leaders understand and adopt emerging tools and practices that enhance team productivity and the employee experience
Analyze engagement survey results, partnering with leaders to design and implement meaningful, measurable engagement action plans
Translate HR analytics, including talent movement, attrition, and performance data into actionable business insights and data-driven recommendations
Coach and develop Director-level leaders on people leadership capabilities, change management, and team effectiveness
Manage employee relations cases with discretion, ensuring fair process, thorough documentation, and alignment with TELUS policies and provincial employment law
Partner with Legal, Labour Relations, and other internal stakeholders to manage sensitive legal files, including human rights complaints, workplace investigations, and accommodation requests
Advise and support leaders through performance improvement plan (PIP) processes — from initial documentation through to outcome, ensuring consistency and fairness
Provide real-time coaching to leaders navigating conflict, difficult conversations, and team dynamics challenges
Qualifications
What you bring
Full professional proficiency in both English and French (written and verbal)
Minimum 3+ years in a People & Culture Business Partner or senior HR generalist role within a large, complex matrix organization
Proven experience providing dedicated business partner support to Director-level leaders, including coaching through complex and sensitive situations
Demonstrated hands-on experience managing employee relations cases, performance improvement plans, and terminations with sound judgment and legal awareness
Experience leading business units through comprehensive annual P&C cycles including talent reviews, succession planning, and year-end compensation programs
Comfort navigating and supporting AI-driven people initiatives and a curiosity for emerging HR technology
Self-directed professional with the ability to work independently, manage competing priorities, and navigate ambiguity with confidence
Strong conceptual thinking with a proven ability to translate strategy into clear, executable action plans
Sound professional judgment, strong business acumen, and a high degree of emotional intelligence
Current knowledge of provincial employment law, HR theory, and best practices across Canada
Post-secondary degree in Business Administration, Human Resources, or a related field; CPHR designation is an asset
Advanced knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.
Salary Range: $70,000-$120,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
