FULL & PART-TIME SERVERS
Hospitality Team
A fresh era is beginning at Pheasant Glen Golf Resort, opening meaningful career paths for those driven to contribute to a premier destination. As our resort evolves, we are seeking energetic, professional individuals with hospitality in their heart to join a team focused on excellence for our community and guests. Whether your expertise lies in hospitality, culinary arts, golf operations, or turf management, we provide a space where you can thrive on giving your best, and where your effort is seen and you can grow alongside Vancouver Island’s finest golf experience.
Why Pheasant Glen?
- Tight dedicated team, real impact.
- Quality over quantity.
- Team over ego.
- Being a part of something significant.
- Constant opportunities to learn about quality food and wines and hospitality.
Your effort is seen here. And it matters!
Who We’re Looking For:
We’re looking for experienced and enthusiastic team members who:
- Thrive in small, close-knit teams that exude energy.
- Handle intensity but value balance.
- Aren’t afraid of physical and mental work.
- Are active listeners who can focus on attention to details.
- Believe in team success over solo glory.
- Aware that service and servant are very different.
- Understanding that every single interaction with a guest…means something.
Real Talk: The Work
- It’s physical (movement, energy, volume)
- It’s mental (focus, personalization, unwavering hospitality)
- It can be stressful — but never unsupported.
No sugarcoating:
Seasons have highs and lows. Stress happens…
But so does growth, support, and pride in what we can create together!
Our Vibe & Values
We live these daily:
Everything we do is done with intent.
- Guest-first, not guest-numbers.
- Professionalism under pressure.
- Authenticity and reliability over pretense.
- The sharing passion and enthusiasm is infectious.
- Life is short, we better have fun.
Whether you’re in the Heart of House, Guest Facing, or Behind the Scenes:
- You’re seen. You’re heard. You’re essential. You’re valued.
- Onboarding is learning by doing, supported by mentors who’ve been there.
If “doing the bare minimum” is your goal — this opportunity isn’t for you…
If increasing your knowledge, skill and growth is important to you — please join us!
THE ROLE
Servers create and cultivate exceptional dining experiences through anticipation, precision, true warmth and deep culinary knowledge. This role requires polished tableside service, strong product knowledge and the ability to build lasting guest relationships while maintaining composure during high-volume service.
KEY RESPONSIBILITIES
- Deliver authentic, engaging and intuitive hospitality while anticipating guest needs before they are expressed.
- Execute an advanced dining sequence of service with professional tableside etiquette and dining room presence.
- Coordinate precise timing with the kitchen and bar to support seamless service.
- Demonstrate strong knowledge of classic cocktails, spirits, beer and premium non-alcoholic beverages.
- Provide advanced British Columbia wine guidance, including regions, grape varieties, terroir, vintages and producers.
- Recommend wine pairings for premium steaks, seafood and seasonal features, and confidently present, open and decant still and sparkling wines.
- Maintain proper wine storage, temperature awareness and glassware selection while confidently selling premium bottles.
- Represent Pheasant Glen, Dutton Chop House and Coyote Bill’s with professionalism, warmth, integrity and pride.
QUALIFICATIONS
- Minimum 3 years of upscale or elevated dining service.
- WSET Level 2 or higher is preferred.
- Serving It Right certification.
- Proven record of premium wine sales and guest satisfaction.
- Experience working in a steakhouse or luxury dining environment.
- Exceptional communication skills with a positive, outgoing attitude and strong emotional intelligence.
- Highly organized, detail oriented, self-motivated, reliable and accountable with a team-first mentality.
WHAT WE VALUE
We value genuine hospitality, anticipation, precision, pride, teamwork and continuous learning. Our ideal server understands that making a memory is more valuable than making a dollar and consistently exceeds guest expectations through professionalism, warmth and deep food and wine knowledge.
HOW TO APPLY
Forward a cover letter, and an up-to-date CV. We thank all applicants for their interest; only those selected for an interview will be contacted.
Pheasant Glen Golf Resort is an equal opportunity employer.
Pay: $18.25-$22.50 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
Work Location: In person
