Are you looking for a challenging and long-term career with a well-established local company? At HydroSolution, we are proud to have been serving the Quebec market for over 65 years. With products primarily manufactured in Quebec, we offer not only job stability but also real opportunities for professional growth. Join a dedicated team and play an active role in our continued success!
Role
As a Customer Service and Sales Advisor, you will leverage your consulting and advisory skills to respond to customer inquiries and guide them according to their needs. You will be the go-to person for understanding customer requirements and recommending the most suitable solutions from our range of water heaters, heat pumps, EV charging stations, and other products.
Your goal? To deliver an outstanding customer experience with every interaction by focusing on service quality and a deep understanding of customer needs. You will contribute to customer satisfaction and retention while supporting sales objectives through a consultative approach based on trust, guidance, and value creation.
Responsibilities
- Respond to incoming calls and online customer inquiries regarding our products and services.
- Promote the features, advantages, and benefits of our products and services to interested customers.
- Assess customer needs, provide informed and specialized advice on our products, and prepare corresponding quotes.
- Conduct thorough follow-ups while acting as a liaison between customers, representatives, and suppliers.
- Handle various administrative tasks, including updating customer records, data entry, document filing, and more.
Ideal Profile
- Passion for delivering exceptional customer service and building strong customer relationships quickly and easily.
- Strong organizational skills and keen attention to detail.
- Recognized sales and negotiation abilities.
- Comfortable using computer systems and software, particularly Outlook, Excel, and Adobe.
- Excellent verbal and written communication skills, along with a collaborative mindset.
- Bilingual (French and English) to effectively serve both English-speaking and French-speaking customers and provide high-quality service in both languages.
- Previous call center experience is considered an asset.
- Available according to operational needs (between 8:00 a.m. and 7:00 p.m., Monday to Friday).
What We Offer
- Comprehensive training on our products.
- Competitive salary based on your experience.
- Personal and sick days available throughout the year.
- Comprehensive group insurance program (extended health care, prescription drugs, dental, life, vision, and more).
- Group RRSP with employer contributions.
- Hybrid work arrangement: one day per week in the office.
- Wellness and remote work allowances.
- Free covered parking.
- Team activities and motivating contests.
- Career development opportunities.
- Telemedicine services.
- And much more!
About HydroSolution
At HydroSolution, every employee's work is a source of inspiration and pride. Together, we offer much more than products: we provide peace of mind to Quebec families through turnkey solutions designed for their comfort and safety.
Water heaters, EV charging stations, heat pumps, leak detection systems, water purifiers... our services continue to evolve to meet today's and tomorrow's needs. We may not save lives, but we do rescue bad days! That's why we consider our employees to be everyday heroes for thousands of Quebecers.
Do you have what it takes to join a large family committed to making life easier for its customers? Apply today. This opportunity could change your life too!
