Field Service Technician / Technical Sales
Motiontek Industrial is seeking a technically strong, customer-focused Field Service Technician / Technical Sales professional to join our team. This position combines hands-on field service with technical sales support, giving the successful candidate the opportunity to solve customer problems while identifying parts, service, and equipment solutions that add value.
The ideal candidate is mechanically and electrically capable, comfortable working independently at customer sites, and able to build strong relationships while representing Motiontek Industrial in a professional manner.
Key Responsibilities
- Install, commission, maintain, troubleshoot, repair, and test industrial equipment at customer locations.
- Respond efficiently to service calls, preventive maintenance visits, installations, and emergency support requirements.
- Diagnose electrical, electronic, mechanical, pneumatic, and related equipment issues.
- Read and interpret electrical and mechanical drawings, manuals, schematics, and technical documentation.
- Provide basic operator training and equipment guidance to customers.
- Communicate professionally with customers and ensure service concerns are properly addressed.
- Identify customer needs and opportunities for parts, repairs, preventive maintenance programs, consumables, upgrades, and replacement equipment.
- Recommend practical technical solutions that improve equipment reliability, uptime, safety, and performance.
- Act as a trusted technical resource for customers while developing long-term customer relationships.
- Communicate service findings, customer requirements, and sales opportunities to management and the sales team.
- Support quotation and sales activities by providing accurate technical information, photos, measurements, part numbers, and customer requirements.
- Develop alternative solutions when standard parts, equipment, or repair methods are not available.
- Maintain accurate service records, reports, and documentation.
- Represent Motiontek Industrial professionally at all customer locations.
Requirements
- Experience servicing, installing, troubleshooting, and repairing industrial equipment.
- Strong electrical, electronic, mechanical, and basic computer knowledge.
- Ability to read and understand electrical and mechanical drawings.
- Strong diagnostic, troubleshooting, and problem-solving skills.
- Trade school, apprenticeship, or college diploma in an industrial/electrical/mechanical field is preferred.
- Excellent customer service and communication skills.
- Ability to explain technical issues and solutions clearly to customers.
- Comfortable identifying sales opportunities through customer needs rather than a hard-sales approach.
- Ability to recommend appropriate parts, service, PM programs, consumables, upgrades, and equipment solutions.
- Professional attitude, dependable work ethic, and ability to work independently.
- Willingness to travel to customer sites as required.
- Valid driver’s license and reliable transportation.
Compensation & Benefits
- Competitive hourly rate: $27–$32 per hour, based on experience and technical ability.
- Paid travel time and mileage.
- Additional commission or performance bonus opportunities for qualified sales leads generated through service activities.
- Opportunity to earn additional income through parts, preventive maintenance programs, consumables, equipment upgrades, and new equipment opportunities.
- Ongoing opportunities to develop both technical service and sales skills.
Job Type: Full-time
Pay: $27.00-$32.00 per hour
Experience:
- Field Service Technician: 2 years (required)
Work Location: In person
