Position Summary
Our business specializes in heavy/medium truck and bus parts.
The Outside Parts Sales (OPS) Consultant is responsible for the sale, education and promotion of our parts products to customers in their assigned vocation. This role focuses on building long-term customer relationships, identifying new business opportunities, and delivering tailored solutions that align with each customer’s operational needs.
A strong emphasis is placed on customer satisfaction, professional service, and maintaining a positive brand image. The OPS Consultant is expected to consistently meet sales and profitability targets while representing the company with integrity and a deep understanding of the products offered.
Key Responsibilities
- Identify and pursue new business opportunities by analyzing market trends, researching customers, and collaborating internally to generate profitable sales leads.
- Grow and maintain the customer base through proactive engagement, value-driven sales meetings, understanding needs and budgets, and building long-term relationships representing the company’s products and services.
- Develop and present tailored solutions by creating accurate quotes, negotiating offers, addressing objections, and ensuring clear communication to secure customer satisfaction.
- Track and report sales activity by analyzing wins/losses, following up with customers, and preparing performance updates.
- Maintain comprehensive product knowledge of the product lines, aligning value propositions with customer needs and business objectives.
- Negotiation and closing by handling objections, negotiating contract terms, and finalizing deals.
- Achieving targets by consistently meeting or exceeding sales targets, sales revenue, and gross profit targets
- Utilize customer database and perform administration by maintaining detailed, up-to-date records of client interactions and sales pipelines in a customer database or other required reporting
- Successfully collaborate and communicate with other departments and location managers to ensure customer support and product availability
- Effectively implement company policies and ensure compliance with manufacture guidelines or procedures
Qualifications:
- Previous experience with parts or service in the transportation fleet industry is required
- Self-Motivated and sales driven
- Excellent customer service skills
- Customer focused
- Excellent communication skills, both written and verbal
- Strong computer skills, specifically with Microsoft 365. Experience with a CRM system is an asset
- Ability to travel within designated territory
- Valid class 5 license with clean current drivers’ abstract is required
Who we are:
Diamond Truck Centres is an International Truck dealership network with locations in Alberta, BC and Saskatchewan. Our parts division provides a vast selection of inventory along with competitive pricing programs and an educational buying experience either online, over the phone or in person.
We are proud to offer our customers a variety of products, from medium/heavy trucks, trailers, school buses and parts & service. With our vast dealership network and extensive product lines, we are a one-stop solution to keep our customers and their business moving
What we offer:
- Competitive salary plus a commission program with excellent earning potential
- Affordable benefits package that includes coverage for dental, vision, paramedical (massage/physio/chiro), disability and life insurance
- Company Match RRSP program
- Flexible Safety Allowance
- Best in class vacation program
- Comprehensive OEM level training program
- Monday to Friday day shift
- Companies provided vehicle and cell phone
Pay: From $100,000.00 per year
Benefits:
- Company car
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match
- Vision care
Work Location: On the road
