Night Auditor
Location: Métis Crossing, Smoky Lake, AB
Closing Date Until Suitable Candidates Found
Position Status: Full Time| Permanent | Overnight Shift
Step Into a Story That’s Bigger Than You.
At Métis Crossing, you won’t just find a workplace, you’ll find a calling. This is a place where the past breathes through every fiddle strum, every bead, every story told around a crackling fire under the northern sky.
Perched on the banks of the majestic North Saskatchewan River, Métis Crossing is Alberta’s first major Métis cultural destination; a place of learning, healing, and celebration. Our Lodge, Cultural Gathering Centre, and sweeping landscape are not just buildings or land; they are living reflections of Métis pride and perseverance.
The Opportunity
Métis Crossing is seeking a customer focused and organized Night Auditor. Reporting to the Guest Experiences Manager with a functional reporting relationship to Finance, the Night Auditor is responsible for overseeing overnight front office operations, ensuring exceptional guest service, maintaining the security of the property, and completing all nightly financial reconciliation and audit procedures. The Night Auditor serves as the primary operational leader during overnight hours and ensures the property is fully prepared for the next business day.
Key ResponsibilitiesGuest Services
· Provide exceptional guest service throughout the overnight shift.
· Complete guest check-ins, check-outs, and reservations.
· Respond promptly to guest requests, concerns, and emergencies.
· Process payments and maintain accurate guest accounts.
· Answer telephone, email, and in-person inquiries.
· Maintain a welcoming, clean, and professional front desk and lobby.
Night Audit & Financial Responsibilities
· Complete the daily night audit and close the business day in the Property Management System (PMS).
· Reconcile room revenue, restaurant, lounge, and retail transactions.
· Balance cash drawers, credit card settlements, and payment systems.
· Investigate and resolve discrepancies.
· Prepare daily financial, occupancy, and management reports.
· Support Finance with invoice processing and data entry as required.
Safety & Security
· Monitor the property throughout the overnight shift utilizing the cameras.
· Conduct routine security patrols.
· Respond to emergencies and complete incident reports.
· Ensure guest, team member, and property safety.
· Coordinate emergency response when required.
Property Operations
· Prepare front office operations for the morning shift.
· Assist with light food and beverage support when operationally required.
· Provide limited housekeeping support during urgent operational needs.
· Report maintenance concerns and complete shift handover notes.
Qualifications
· Minimum two (2) years of Front Office experience in a hotel, resort, or lodge.
· Previous Night Audit experience preferred.
· Experience using a Property Management System (Cloudbeds, Opera, Maestro, Smart Hotel, or equivalent).
· Experience handling cash reconciliation and financial reporting.
· High School Diploma required; Hospitality or Accounting education is an asset.
· WHMIS certification or willingness to obtain.
· First Aid/CPR certification is considered an asset.
· Strong Microsoft Office and computer skills.
· Clear Criminal Record Check.
· Knowledge of Métis culture and Indigenous tourism is considered an asset.
Skills & Competencies
· Exceptional guest service
· Financial accuracy and attention to detail
· Problem solving and independent decision making
· Excellent written and verbal communication
· Conflict resolution
· Time management and organization
· Ability to work independently
· Professionalism and confidentiality
· Cultural awareness and sensitivity
· Ability to work overnight, weekends, and holidays
Working Conditions
· Overnight shifts, including weekends and holidays.
· Standing and walking for extended periods.
· Occasional lifting of up to 50 lbs (23 kg).
· Must have reliable transportation to Métis Crossing.
· Clear Criminal Record Check required.
Clear Criminal Record Check required
What we Offer
· A rich Indigenous cultural experience.
· Opportunity to work at the first major Métis cultural destination.
· Comprehensive training to support your role.
· Personal development opportunities.
· A comprehensive benefit package.
· Three (3) weeks paid vacation.
Please send your resume to [email protected]
Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Smoky Lake, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- hotel night auditor: 2 years (preferred)
Location:
- Smoky Lake, AB (required)
Work Location: In person
