Bilingual Medical Office Administrator
We are seeking a motivated and organized Bilingual Medical Office Administrator to join our team. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced healthcare environment while providing exceptional service to patients and supporting the clinical team. Must be able to work both independently and with other staff members. Candidate must be fluently bilingual in French and English.
Education & Experience
- High school diploma required.
- College certificate or diploma, preferably in Medical Office Administration or a related healthcare field.
- Minimum of 1 year of experience in a medical, physiotherapy, or healthcare office preferred.
Skills & Qualifications
- Excellent verbal and written communication skills in both English and French.
- Ability to multitask and work efficiently in a busy, fast-paced environment.
- Strong interpersonal skills with a patient-focused approach.
- Excellent organizational and time management skills with the ability to prioritize competing responsibilities.
- Strong attention to detail and accuracy.
- Critical thinking and problem-solving skills with a commitment to providing exceptional patient care.
- Proficient with computers and standard office software; experience with electronic medical records (EMR) is an asset.
Core Competencies
The successful candidate will demonstrate the following:
- Interpersonal Skills: Builds positive relationships and communicates effectively with patients, colleagues, and healthcare professionals.
- Attention to Detail: Consistently follows procedures, maintains accurate records, and ensures a high standard of work.
- Customer Service: Provides exceptional service by understanding and responding to patient needs while supporting the organization's goals.
- Results-Oriented: Takes initiative, demonstrates accountability, and consistently works toward achieving individual and team objectives.
- Communication: Communicates clearly, professionally, and respectfully, both verbally and in writing.
- Organization & Planning: Effectively manages time, prioritizes tasks, and maintains an organized workflow.
- Problem Solving: Identifies issues, evaluates solutions, and resolves challenges efficiently.
- Teamwork: Collaborates effectively with colleagues and contributes to a positive team environment.
- Adaptability: Responds positively to change and remains flexible in a dynamic workplace.
- Continuous Learning: Welcomes feedback, seeks opportunities for professional growth, and quickly applies new knowledge and skills.
Duties
- General administrative duties
- Answering multi-line phone system, faxes and emails
- Scheduling and confirming appointments, maintaining wait lists
- Maintain patient demographics, confirm OHIP or private insurance coverage
- Manage patient files, data entry
- Scanning and filing into the EMR
- Process payments
- Triage of incoming referrals
- Keeping the shared spaces always organized and clean
- Other duties assigned
If you are a compassionate, organized professional who enjoys working with people and contributing to a collaborative healthcare team, we encourage you to apply.
Pay: $20.00-$21.00 per hour
Benefits:
Work Location: In person
