Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person interactions
- Assist customers with inquiries, orders, and problem resolution
- Enter and maintain accurate customer information and order details in the database
- Analyze customer data to identify trends and provide insights for improving customer satisfaction
- Collaborate with internal teams to ensure timely and accurate order fulfillment
- Utilize phone systems and maintain proper phone etiquette while interacting with customers
- Familiarity with Avaal, Transportation Management Systems (TMS), and AFM software
- Book loads and send dispatch to drivers. Solve driver issues. Maintain office records.
Requirements:
- Previous experience in a dispatch role preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of freight, shipping, receiving, and 3PL (third-party logistics) operations is a plus
- Detail-oriented with excellent problem-solving abilities
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Types: Full-time, Part-time
Pay: $18.00-$20.00 per hour
Benefits:
Experience:
- dispatching: 1 year (required)
Work Location: In person
