Grey Bruce Cottages Inc.Bruce Peninsula, Ontario
Help Build One of Ontario’s Fastest Growing Property Management Brands
Grey Bruce Cottages Inc. proudly manages more than 90 professionally maintained vacation rental properties throughout the beautiful Bruce Peninsula.
We’re looking for an energetic, tech-savvy and hospitality-driven Guest Experience & Growth Associate to join our growing team.
This unique role sits within our Growth Team, where you’ll help strengthen the Grey Bruce Cottages brand, improve guest and owner loyalty, support marketing initiatives and embrace new technology.
During our busy summer season, you’ll also work closely alongside our Customer Success Team, helping deliver exceptional guest experiences and ensuring every stay exceeds expectations.
If you love hospitality, technology, marketing and working with people, this may be the perfect role for you.
Your Mission
Every conversation, every guest interaction and every idea has the potential to grow Grey Bruce Cottages.
Your mission is to:
- Build lasting Guest and Owner relationships.
- Strengthen the Grey Bruce Cottages brand.
- Support innovation and continuous improvement.
- Help create memorable experiences that generate five-star reviews, repeat Guests and Owner referrals.
What You’ll Do
Working alongside our Customer Success Team, you’ll:
- Respond to guest inquiries via phone, email and messaging platforms.
- Support Guests before, during and after their stay.
- Coordinate with Operations and Property Services to resolve guest concerns quickly.
- Help create memorable, five-star guest experiences.
- Provide additional Customer Success support during peak operating periods.
Guest & Owner Loyalty
- Help create experiences that encourage repeat bookings.
- Support guest follow-up and review generation.
- Assist with Owner communications and relationship-building initiatives.
- Help recognize returning Guests and special occasions.
- Support initiatives that strengthen long-term Guest and Owner loyalty.
Claims & Resolution Support
- Assist with Airbnb, VRBO and direct booking damage claims.
- Gather photos and supporting documentation.
- Coordinate with Operations and Property Services.
- Track claim progress and communicate updates.
- Help identify opportunities to reduce future claims and improve the guest experience.
Growth & Marketing
- Capture photos and videos of cottages, renovations, local experiences and our team.
- Assist with Facebook, Instagram and other social media content.
- Promote new listings and Owner success stories.
- Celebrate positive guest reviews and memorable experiences.
- Help showcase everything that makes the Bruce Peninsula extraordinary.
Technology & Innovation
We’re passionate about using technology to improve hospitality.
You’ll help:
- Learn and implement new software.
- Support AI and automation initiatives.
- Recommend process improvements.
- Improve workflows across multiple departments.
What We’re Looking For
The ideal candidate:
- Loves helping people.
- Is highly tech-savvy and enjoys learning new technology.
- Has exceptional written and verbal communication skills.
- Thrives in a fast-paced environment.
- Enjoys working collaboratively across multiple departments.
- Takes ownership of problems and follows them through.
- Welcomes coaching and constructive feedback.
- Has excellent organizational and time management skills.
- Is creative and enjoys social media and marketing.
- Wants to grow alongside an ambitious local company.
QualificationsRequired
- Outstanding customer service skills.
- Strong computer and technology skills.
- Excellent written communication.
- Ability to multitask and prioritize.
- Reliable transportation.
- Weekend and holiday availability during peak season.
Preferred
- Previous call centre or customer support experience.
- Hospitality, tourism or vacation rental experience.
- Social media content creation.
- Canva, photography or videography.
- CRM or reservation software experience.
- Experience using AI tools such as ChatGPT or similar platforms.
Why Join Grey Bruce Cottages?
- Competitive hourly wage.
- Seasonal part-time position with flexible scheduling.
- Learn hospitality, marketing, AI and business technology.
- Beautiful office and waterfront work environment.
- Collaborative and supportive team culture.
- Opportunities to grow into leadership, marketing, customer success or business development roles as our company continues to expand.
About Grey Bruce Cottages
Grey Bruce Cottages proudly manages one of the Bruce Peninsula’s largest portfolios of professionally managed vacation rental properties.
Our mission is simple:
To create exceptional experiences for Owners and Guests while caring for some of Ontario’s most beautiful waterfront properties.
At Grey Bruce Cottages, we don’t just manage vacation rentals—we create memorable experiences, build lasting relationships, and help showcase everything that makes the Bruce Peninsula extraordinary.
If you’re looking for more than just a job and want to help shape the future of hospitality on the Bruce Peninsula, we’d love to hear from you.
Apply today and grow with Grey Bruce Cottages.
Pay: $20.00-$22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
