Customer Service / Operational Support
Located in HRM, Classic Freight Transport is part of a large family of privately held companies. A diverse transportation company offering Flatbed, Dry Van, Regional & Rail Container, Rail operations and a Full-Service Warehouse operation. Classic Freight Transport is a best-in-class carrier utilizing industry leading technology to support the continued focus on profitable growth while demonstrating a strong safety culture.
Recognized as an employer of Choice by the THRSC, Classic Freight is a Smartway approved carrier, and is also CT-PAT approved carrier. With a variety of opportunities for transportation professionals this could be the place you grow your carrier.
Job Expectations
As a Customer Service / Operational Support, you will provide administrative and operational support to the Customer Service, Sales, Dispatch and planning across all operating divisions. You'll play a crucial role in ensuring our customer’s needs are met by coordinating the movement of freight in a timely, cost-efficient manner every day. Your role will require consistent interaction with customers, drivers, and our team to ensure smooth operations and successful outcomes, as detailed in the job description.This will require regular and frequent interaction with customers, drivers, and staff to effectively deliver upon role responsibilities as outlined in job description but not limited to:
Key Responsibilities
- Provide support for special projects, business initiatives, surge commercial opportunities as required
- Develop proficiency in TMW transportation management system and GeoTab fleet management platform to support efficient operations, reporting, and decision making
- Provide administrative and operational Support across all operating divisions.
Customer Service
- Interacting daily with customers to solicit and receive orders and updating them on active orders as requested
- Creating trace and other reports as required in Excel to send to customers and for internal company purposes
- Contacting Carriers to find equipment and power to cover our customers loads
- TMW, to our carriers and to Track and Trace
- Take the lead with sales order entry and accuracy
Operational Support
- Driver Management
- Liase and communicate effectively and update information to Drivers and Brokers
- Driver Scheduling
- Driver Retention
- Training and Development
Equipment Management
- Tractor Productivity / Miles / Week/ Hours / Week
- Fuel efficiency and Idle time management
- Equipment Maintenance Scheduling
- Preventative Maintenance Trailers/ Tractors, Motor Vehicle Inspections, Repairs
Communication
As part of our commitment to fostering collaboration and maintaining clear communication within our team, we encourage you to keep your phone accessible when needed. In today’s fast-paced environment, maintaining efficient communication is vital to our collective success.
Required Skills
- Excellent verbal and written communication skills
- Strong customer service mindset
- Ability to build and nurture long-term relationships with customers and vendors
- Meticulous attention to detail
- Strong negotiation abilities
- Proficiency with Microsoft Excel, Word, Outlook, and Truckmate
- Comfort with technology
A keen eye for detail and excellent communication skills—both verbal and written—are essential. You’ll need to be well-organized, with the ability to prioritize tasks and manage your time effectively. Multi-tasking will be a key part of your role, and maintaining high energy throughout the day is crucial. Your role at Classic Freight Systems will also require a focus on teamwork, and you will be expected to demonstrate leadership within the organization.
Job Type: Full-time
Pay: $50,000.00-$58,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible language requirement:
Experience:
- dispatch: 2 years (preferred)
- dispatching: 2 years (preferred)
Work Location: In person
