About the Role
We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do-
Make outbound calls and send emails to follow up on outstanding payments.
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Handle customer objections and payment delays professionally.
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Follow up consistently on payment commitments.
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Maintain accurate records and next steps.
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Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
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Proven collections experience is required.
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Experience handling US customers/accounts is strongly preferred.
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Strong spoken and written English.
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Comfortable with high-volume outbound calls.
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Clear, direct, and concise communicator.
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Firm, persistent, and professional.
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Strong follow-through and accountability.
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Comfortable working with targets and performance metrics.
Benefits
We offer:
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CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
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Fully remote
