Position Summary: Under the general direction of Operations Manager, the F&B Supervisor is responsible for overseeing the day-to-day activities in the Food & Beverage operations at a multi-venue location, as well as supporting the culinary team in delivering quality food offerings.
Key Accountabilities:
- Oversees the front a back of house F&B operations on a shift basis for a multi-venue location, esuring smooth coordination for the team members
•Supervises other operational initiatives as required, including assisting with the daily kitchen operations, supporting food quality and consistency, and leading the kitchen staff during peak service times
•Ordering food supplies, paper products and alcoholic beverages according to par levels and menu items daily through Optimum Control, computer knowledge required
•Assists with the development of performance objectives and delivers performance reviews for direct reports, including both kitchen staff and front of house as necessary
•Schedules and supervises team members, verifies time and attendance, assigns shift work assignments, and ensures appropriate coverage while minimizin operating costs
•Completes shift reports for management and the next shift, tracks quality and guest issues, and communicates any concerns to management
•Assists with the screening, selection, and training of new hires, and tracks the progress of ongoing Connect and other training Assises gust alcohol consumption, determines removal or restriction decisions, and communicatesthese decisions effectively to the guest
- Participates in monthly inventory counts and could participate in monthy reviews bundle wide
- Offers F&B expertise to internal and external customers, ensuring exceptional guest experience
- Liaises and communicates effectively with all appropriate operational departments and team members, ensuring seamless service delivery
- Ensures compliance with licensing laws, health and safey regulations, and other statutory requirements
Educational and Functional Requirements:
- Post-Secondary Food Service and Hospitality Education diploma prefered
•Minimum 3 years practical front of the house Food & Beverage experience working in a high volume multi-unit establishment or Casino
•Proven knowledge of food and wine
•Minimum 1 year previous Supervisory/Managerial experience
•Must have valid Smart Serve Certification
•Valid Food Saftey Training and Certificate
•Customer Sevice oriented background, excellent people skills, and diversity
•Fully knowledgable and maintain complete knowledge and compy with AGCO policies and procedures, rules and regulations and Collective Agreement
•Knowledge of Squirrel (point of sale system) and Optimum (inventory management system)
•Computer experience requried in Excel, MSword and P.O.S. System
•Ability to work independently under pressure in a fast-paced work environment
•Able to maintain a postivie working relationship with fellow empoyees and management as part of a team
•Effecive leadership, oral and written communication skills
•Cometence and professioalism
•Ablility to follow and compy with company and deparmental policies and procedures
•Excellent custome service skill to maintain good rapport with customers and empoyees
•Ability to perform tasks and duties effectively and safely within prescrided time limits
•The ablility to successfully pass a crinial recor and credit check throught the Alcohol and Gaming Commission of Ontario (AGCO)
Job Types: Full-time, Permanent
Pay: From $26.00 per hour
Benefits:
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
Licence/Certification:
- Smart Serve and Food Safe Handling (required)
Work Location: In person
