Nestled in Whistler Village, our cozy boutique hotel serves as an ideal hub for everything Whistler has to offer. Explore at your leisure as you venture out to walk, shop, sip, ski, and embrace the thrill of one of the world’s most stunning playgrounds.
whistlerpinnacle.com
We are seeking a Front Desk Agent to join our team. This role is ideal for individuals who are passionate about hospitality, enjoy creating memorable guest experiences, and thrive in a fast-paced, team-oriented environment. This position requires candidates to be located within the Whistler area or to have reliable local accommodations in place prior to starting.
Key Responsibilities:
- Provide friendly, professional, and attentive service to all guests throughout their stay
- Welcome arriving guests, complete check-ins, process departures, and handle guest inquiries efficiently
- Answer and direct telephone calls, respond to emails, and assist with reservation bookings
- Process guest payments, maintain an accurate cash float, and complete end-of-shift balancing procedures
- Enter and update reservations accurately and process booking requests received by phone or email
- Provide guests with recommendations on local attractions, restaurants, activities, and transportation
- Complete additional duties and special projects as assigned
Qualifications:
- Previous hotel front desk or hospitality experience is preferred
- Post-secondary education in Hospitality or Tourism is an asset
- Strong communication and interpersonal skills with a guest-first approach
- Proficient with Microsoft Office (Word, Excel, and Outlook); experience with hotel property management systems is an asset
- Ability to work flexible shifts, including evenings, weekends, holidays, and overnight shifts
- Reliable, organized, and able to multitask in a fast-paced environment
- Occupational First Aid Level 1 certification is an asset
Job Types: Full-time, Permanent
Pay: From $24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
