Job Summary
We are hiring an Tenant & Administrative Coordinator to support a growing portfolio of nearly 300 apartment units in Fredericton and surrounding areas. This is an office-based role that combines tenant communication with detailed administrative support, accurate record keeping, and day-to-day coordination across our property management team.
As one of the first points of contact for our residents, you will play an important role in creating a positive tenant experience. You will respond to questions, acknowledge concerns, provide updates, coordinate follow-up, and help ensure tenants feel heard and supported. This role is well suited to someone who is personable, professional, patient, and comfortable communicating with a wide range of people by phone and email.
At the same time, a large part of the role is focused on maintaining organized systems and ensuring information is accurate, complete, and properly documented. If you take pride in accuracy, enjoy system-based tasks, and feel satisfaction from keeping information organized and moving forward, this could be a great fit. The ideal person naturally notices when something is missing, out of order, or has not been followed through to completion-and takes initiative to address it.
Daily responsibilities include tenant communication, data entry, record maintenance, document preparation, issue tracking, task follow-up, and monitoring shared inboxes and digital systems. You will work closely with the leasing, maintenance, and building teams to help ensure tenant concerns, administrative tasks, and operational follow-ups are handled promptly and professionally.
This position reports primarily to the Operations Manager while providing administrative support across the property management team.
What You’ll Do
- Act as a first point of contact for tenant inquiries, requests, and administrative follow-ups in a friendly, professional, and organized manner
- Monitor and triage incoming emails and requests, routing information to the appropriate team members when required
- Maintain accurate tenant records, digital files, and onboarding documentation
- Perform structured data entry and maintain organized communication templates
- Maintain issue tracking logs, follow-up lists, and internal task records
- Assist with drafting notices, communications, and internal documents
- Support scheduling logistics such as showings setup, inspections, contractor access, and operational tasks (administrative support only)
- Provide administrative support to the Operations Manager, Leasing Coordinator, Maintenance Technician, and Resident Liaisons
- Track required tenant documentation such as insurance certificates and forms
- Update spreadsheets, trackers, and operational dashboards as directed
- Assist with compiling documentation packages or Service NB filing materials when required
- Support organization of tenant surveys, building notices, and internal records
- Assist with reviewing security footage or compiling incident documentation
- Create, update, and close administrative tasks to support follow-through, tenant service, and smooth day-to-day operations
- Perform other related tenant coordination and administrative duties that support an organized, responsive, and professional resident experience
What We’re Looking For
- Administrative or office experience would be an asset
- Strong computer skills (Gmail, Word, Excel, Smartphone-based apps, and digital platforms)
- Property management or real estate administration experience is helpful but not required
- Valid Driver’s Licence
- Strong organizational skills and attention to detail
- Ability to work full-time in an office environment
- Positive and friendly professional
The Kind of Person Who Thrives in This Role
- Highly organized and detail-oriented — you notice when information is missing or incomplete
- Comfortable working with structured processes and administrative systems
- Calm, steady, and professional in a fast-moving office environment
- Strong written communication and professional email etiquette
- Able to support multiple team members and manage competing priorities
- Reliable, accountable, and proud of producing accurate work
- Professional, respectful, and team-oriented
What You’ll Get
- Competitive pay based on experience
- Full-time permanent role
- Paid vacation
- Hours: 8:30 a.m. – 5:00 p.m., Monday to Friday
- RRSP matching
- Employee Health Benefits
- Bonus opportunity
- On-site parking
- Learning and development opportunities
- Supportive leadership and opportunities for growth as our portfolio continues to expand
Location & Travel
- Primary location: Fredericton
- Full-time in-office role with occasional out-of-office administrative task
Pay: $45,000.00-$50,000.00 per year
Benefits:
Work Location: In person
