Inbound Moving Consultant — Remote
Most moving companies sell a truck and a time slot.
We sell peace of mind.
At NextGen Moving, we've built our reputation on two things: putting the customer first and never compromising on quality. That means making sure every customer knows exactly what they're getting before the truck shows up. Transparent pricing. Clear communication. No surprises on moving day.
That starts with you.
About NextGen Moving
NextGen Moving is a Toronto-based moving company serving customers across the GTA and it's surrounding areas. We've grown by doing the opposite of what gives the moving industry a bad name — we put our customers first, we show our pricing, we answer our phones, and we follow through on what we promise.
Quality isn't a talking point for us. It's the reason customers come back and refer their friends.
We're growing fast. And we're looking for the right people to grow with us.
The Role
This is a remote, inbound B2C sales role. You'll be the first real voice of NextGen Moving that a customer hears. That means showing up to every call with energy, clarity, and the ability to communicate with confidence and purpose. You'll listen, ask the right questions, explain things clearly, give honest recommendations, and close the booking — always with the customer's best interest at the centre of the conversation.
If that's how you naturally work and sell, this role was built for you.
What You'll Actually Be Doing
- Taking inbound calls and following up with warm leads who've requested quotes
- Managing and prioritising your lead pipeline — understanding where each lead came from, how warm they are, and what it takes to move them from inquiry to booked
- Walking customers through their move with clarity and confidence — timeline, truck size, crew needs, costs
- Asking the right questions and communicating findings back to the customer in a way that's simple, honest, and reassuring
- Putting the customer first on every call — listening before recommending, and recommending what's actually right for their situation
- Handling objections honestly and confidently — we don't pressure, we inform
- Proactively following up on open quotes without waiting to be reminded
- Communicating move details clearly and accurately into SmartMoving, our end-to-end moving company software
- Using SmartMoving to track lead sources, monitor pipeline health, follow up on open quotes, and ensure no opportunity falls through the cracks
- Acting as a calm, capable point of contact when something goes wrong during a move — addressing customer concerns, resolving issues fairly, and making sure the customer feels heard and taken care of, even in a difficult moment
- Researching and reaching out to realtors, property managers, and other local businesses to build referral relationships and create new sources of business
What We're Looking For
We want someone who is:
- An excellent communicator. You speak clearly, listen actively, and know how to adjust your tone and language to the person on the other end of the line. You're just as strong in writing as you are on the phone — your follow-up emails and notes are clear, professional, and on brand.
- A natural on the phone. You make people feel at ease quickly and you know how to hold a conversation with purpose. Good communication isn't something you switch on — it's just how you operate.
- Customer-first by instinct. You don't just want to close the call — you want the customer to feel genuinely looked after. At NextGen Moving, those two things go hand in hand.
- Self-driven. You don't need someone standing over your shoulder. You set your own pace, hold yourself accountable, and consistently show up ready to perform — because that's just who you are.
- Takes initiative. You don't wait for leads to call back on their own. You don't wait to be told your pipeline needs attention. You see what needs doing and you do it.
- Pipeline-aware. You understand that a lead is only valuable if it's managed well. You know how to read the source of a lead, tailor your approach accordingly, and move it through the funnel with purpose.
- Committed to quality. You hold yourself to a high standard. You care how the call went, not just whether it converted.
- Honest and consultative. Our customers trust us because we're straight with them. We want a salesperson who sells by informing, not by pressuring.
- Driven by results. You track your own numbers. You know your close rate. You want to beat it.
- Coachable. We have a proven process. We want someone willing to learn it, follow it, and then make it their own.
What You'll Need
- Minimum 1 year of B2C phone sales experience — this is non-negotiable
- Excellent verbal and written communication skills in English — the ability to explain, reassure, and persuade clearly is central to this role
- A self-driven mindset with a demonstrated ability to take initiative without being prompted
- Experience managing inbound leads — understanding lead sources, prioritising follow-ups, and maintaining a clean and active pipeline
- Russian language proficiency — strongly preferred
- A genuine customer-first attitude — this is as important to us as sales ability
- Comfort with CRM or booking software — experience with SmartMoving is a strong asset; training will be provided for the right candidate
- A reliable internet connection and a quiet, professional home setup
- Availability to work between 8:00 AM and 7:00 PM, Monday to Friday
- Typing speed of at least 30–40 words per minute — you'll be entering details while on calls
What NextGen Moving Offers You
- A fully remote position with a high-volume, consistent flow of warm inbound leads — you'll never be hunting for opportunities
- Visibility into lead sources so you can understand what's working and tailor your approach accordingly
- The freedom and trust to manage your own day — we hire self-starters and we treat them like it
- Training that actually prepares you — including our customer-first communication approach and hands-on onboarding with SmartMoving so you're confident in the system from day one
- A team that holds itself to a high standard — the same quality and clarity we deliver on moving day, we expect in every customer conversation
- A culture where doing right by the customer and hitting your numbers aren't in conflict — they go together
- Real earning potential with a base salary, tiered commissions, performance bonuses, and peak season incentives
- A company with a clear direction and real room to grow within it
Top performers earn significantly above base — especially during peak moving season from spring through summer.
One Last Thing
We get it — there are a lot of sales roles out there. What makes this one different is that we're actually proud of what we're selling. NextGen Moving has real reviews, real repeat customers, and a team that genuinely cares about the quality of every move and every conversation.
If you're self-driven, an excellent communicator, customer-focused, and want to sell something you actually believe in — we'd like to hear from you.
Job Type: Full-time, Permanent
Work Location: Remote — GTA preferred
Languages: English (required) · Russian (strongly preferred) · French (asset)
Pay: From $20.00 per hour
Benefits:
Work Location: Remote
