About the Opportunity
Our client is a dynamic organization serving the manufacturing sector, seeking to expand their IT support team in Langley. This is a great chance for someone looking to develop their technical skills in a practical, team-oriented environment. The role supports day-to-day IT help desk functions, internal applications, and software troubleshooting, with occasional hybrid work options and on-site presence. This position offers a solid foundation in IT support with opportunities to grow your technical competency over time.
The role offers a chance to troubleshoot, assist with internal systems, and gain exposure to automation and application support all within a supportive environment focused on ongoing learning. If you’re eager to build technical skills and thrive in a collaborative setting, this opportunity is worth exploring.
What You'll Be Doing
- Provide first-line support for Windows computers, Microsoft 365, user access, and common software issues.
- Assist with help desk tickets, documenting issues, solutions, and work performed.
- Support internal applications, software, products, and utilities.
- Reproduce reported software issues, collect logs and screenshots, and escalate complex problems.
- Help develop, test, and document internal automation tools and scripts using Python.
- Follow cybersecurity protocols, support change management, and adhere to security standards.
What You Bring
- 3+ years of experience in IT support or help desk roles.
- Strong interest in software and application support, troubleshooting, and automation.
- Basic knowledge of Windows, Microsoft 365, and scripting (preferably Python).
- Ability to follow written procedures, document work clearly, and communicate technical issues effectively.
- Willingness to learn, research solutions, and ask for help when needed.
- Familiarity with web applications, electronics, or manufacturing systems is a plus.
- Post-secondary education in IT, computer science, or a related field is an asset or practical experience.
Compensation
The estimated base pay rate for this position is CAD $50,000 to CAD $65,000 per year as of the posting date. Actual compensation within this range will be determined based on factors such as job-related skills, relevant experience, education, and training. Please note that this range reflects the base pay rate only and does not include any applicable bonuses or benefits.
Ready to Apply?
Interested candidates are encouraged to send their resumes in Word format to [email protected]. Due to the time-sensitive nature of this position, only candidates selected for an interview will be contacted. Torus Talent and our clients are equal-opportunity employers.
