Job Summary
We are seeking a motivated and organized individual to join our growing team as a Service Coordinator. In this role, you will provide day-to-day service and operational support for our Service Department while working closely with technicians, customers, suppliers, and internal teams to ensure our service operations run efficiently and deliver an exceptional customer experience.
This position involves service scheduling, work order administration, customer communication, technician support, warranty coordination, and assisting with various operational activities. The ideal candidate is detail-oriented, adaptable, customer-focused, and enjoys working in a fast-paced agricultural environment.
Key Responsibilities
- Provide day-to-day administrative and operational support for the Service Department
- Manage incoming service phone calls, emails, and customer inquiries
- Create, process, and maintain work orders, service scheduling, and related documentation
- Assist customers in person, by phone, and by email in a professional manner
- Monitor the status of service jobs and communicate updates to customers
- Help maintain clean, organized, and efficient shop and office areas
- Coordinate warranty documentation and supplier communication
- Work closely with the Parts and Sales departments to ensure efficient customer support
- Follow company safety procedures and applicable Ontario occupational health and safety legislation
- Represent Brodie Ag in a professional manner
- Perform other related duties as required to support operational needs
What We’re Looking For
- Strong organizational, multitasking, communication and customer service skills
- Comfortable using computers and digital systems
- Reliable, punctual, and professional
- Strong attention to detail and problem-solving skills
- Excellent verbal and written communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Positive and team-oriented attitude
- Self-motivated and willing to learn
- Customer-focused mindset
- Adaptable and able to support multiple departments
Physical Requirements
- Ability to lift and move parts, supplies, and inventory items as required
- Comfortable working in both office and shop environments
- Ability to stand, walk, bend, and perform general shop-related tasks
- Capable of performing physically active duties as required
Work Schedule
- Monday to Friday 8:00AM – 5:00PM
- Overtime may be required during busy periods
What We Offer
- Competitive hourly compensation based on experience
- Employer-paid training and ongoing professional development
- Opportunity to grow with a respected and expanding agricultural equipment dealership
- Training and development opportunities
- Supportive, team-oriented environment
Accessibility & Equal Opportunity
Brodie Ag is committed to providing accommodations for applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Accommodations are available upon request throughout the recruitment and employment process.
Brodie Ag is an equal opportunity employer and values diversity in the workplace.
Pay: $18.45-$36.00 per hour
Work Location: In person
