HOURLY RATE:
$19.23/hr + 4% vacation pay ($20.00/hr)
Be part of 3D Medicine's small team! We are an environmentally conscious distributor and wholesaler of award-winning natural consumer, food, and health products that help thousands overcome various health challenges. In this role, you’re the backbone that keeps our operations flowing. Whether you’re ensuring orders ship on time in the morning or maintaining the integrity of our warehouse in the afternoon, you directly enable our customers to receive the products they rely on. Our values reflect inclusivity and respect, with genuine opportunities for personal and professional growth.
HOURS:
9:00am–2:00pm Monday-Friday
25 hrs/wk
We will work along with you until you are fully trained to do so on your own, and the opportunity to grow with the business
Responsibilities – Morning & Afternoon Operations:
Morning: Administrative & Customer Service (9:00am – 11:00am)
- Process orders and respond to customer inquiries via email, phone, and chat with speed and accuracy.
- Call couriers and logistics partners to track delivery status and resolve shipment issues promptly.
- Manage customer accounts, update contact information, and maintain accurate records in our systems.
- Provide product information and support to both customers and internal representatives with professionalism and accuracy.
- Coordinate with logistics, warehouse, and management teams to ensure seamless morning operations and on-time order fulfillment.
- Politely reply with accurate product info to account & representative inquiries
Afternoon: Warehouse Operations & Support (11:00am – 2:00pm)
- Pack approximately 50 Amazon and Shopify units daily with accuracy and care—quality is prioritized over speed.
- Monitor and maintain inventory levels closely; alert management when marketing materials or supplies are running low to ensure adequate reorder time.
- Maintain a clean, organized, and safe warehouse environment—restocking shelves, organizing materials, and keeping workspaces tidy.
- Support operations across all functions as needed—bridging morning admin tasks with afternoon warehouse work to keep the whole operation moving.
- Manage office supplies and inventory.
- Assist in organizing company events and meetings
- Assist in seeking online vendors for quotes and supplies
- Assist in planning in-house events, meetings, luncheons, etc.
- Order & pick-up lunch(es) as needed
- Assist with miscellaneous special projects or duties as needed (e.g., buying/sending gifts, organizing social events, assisting warehouse staff during busy times, etc).
Confidentiality and Discretion:
- Maintain a high level of confidentiality in handling sensitive information.
Qualifications:
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace & Dropbox.
- Experience with Shopify or e-commerce platform(s), or Asana is an asset
- Ability to handle multiple tasks and prioritize effectively.
- Physical capability to pack boxes, lift up to 25 lbs regularly, and move throughout the warehouse.
- Strong problem-solving skills and attention to detail.
- Trustworthy and reliable, with a high degree of professionalism.
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- On-site parking
Licence/Certification:
- Driving Licence (required)
Location:
Work Location: In person
