Under supervision, the Night Auditor is responsible for checking in and out members, owners, and guests, make room reservations, and perform Front Desk related functions.
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Ensures proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
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Ensures all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
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Checks in and checks out members, owners and guests.
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Follows through on requests and/or concerns in a timely manner.
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Handles and resolves complaints.
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Verifies guest information (i.e. for additional keys, telephone calls, and packages).
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Computes billing charges, collects payments and provides change.
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Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
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Answers the telephone with proper etiquette and transfer calls accordingly.
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Communicates with all internal departments including PBX, Housekeeping, Engineering, and Security.
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Balances all end of day shift reports.
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Verifies cash and credit card transactions.
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Completes nightly cash drop and completes night audit checklist.
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Completes special projects, stocking, list items to be ordered, and daily bucket checks.
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Reports incidents to management/security immediately.
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Performs other related duties as assigned.
Compensation: $25.00 - $26.50 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
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Computer proficiency in Microsoft Word, Excel and Outlook.
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Proficient in time management; the ability to organize and manage multiple priorities.
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Ability to take initiative and effectively adapt to changes.
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Recognizes an emergency situation and take appropriate action.
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Ability to interpret and create spreadsheets.
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Able to use sound judgment; work independently, with minimal supervision.
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Strong analytical and problem-solving skills.
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Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
