Job Posting
Carling Supportive Housing Caseworker
Title: Caseworker
Location(s): 399 Bell Street South
Salary: $53,688.18 - $60,705.12 per annum **based on work experience
Hours: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks). Eligible for benefits
Employer: John Howard Society of Ottawa
How To Apply: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/
Closing Date: Tuesday July 28th 2026
About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.
About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.
About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.
About the role:
Under direction of the residential coordinator, this is a housing first program, support for a diverse group of individuals with barriers who have experienced chronic homelessness. As the caseworker, you will be responsible for leading the program design and implementation, working closely with your clients, setting goals and assisting them to achieve them, providing unit care and other supports necessary for their success.
As the successful candidate, you have:
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Three (1) to five (3) years of experience in a role in the homelessness and supportive housing sector
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Knowledge of the Housing First approach to homelessness, Ontario Land-Lord Tenant Act, SPDAT Assessment, and HIFIS
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Caseworker experience
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Ability to coordinate all on-site program related functions through a gender- and trauma-responsive framework
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A strong commitment to supporting all residents, who may be navigating the legal system.
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Excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members
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A willingness to work in collaboration with a wide variety of community partners, agencies and emergency services
You’ll also be prepared to
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Be on-call on a rotation
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Work flexible hours that may include evenings and weekends
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Exercise extreme flexibility to accommodate fluctuating and varied program needs
You’re a fit with our organizational culture, if you mirror our values in the way you work:
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You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches.
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Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
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Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
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You work in a way that helps employees and clients live their strengths and reach their potential
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Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.
You’re a fit with our organizational culture if you believe:
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In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment.
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In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self.
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That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports.
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In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability.
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In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.
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