Join Our Team at the Stonebridge Hotel – Front Desk Guest Services Agent
We’re looking for a friendly and professional Front Desk Guest Services Agent to be the welcoming face of the Stonebridge Hotel. If you’re passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, we’d love to meet you!
About the Role:
As a Guest Services Agent, you’ll be responsible for delivering exceptional service from check-in to check-out. You’ll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay.
Shifts may include mornings, afternoons, evenings, weekends, and holidays.
Key Responsibilities:
- Greet and check in guests with professionalism and warmth
- Provide helpful information about the hotel and local attractions
- Respond to guest requests, concerns, and feedback in a timely manner
- Answer phones and make or modify reservations
- Ensure accurate billing and handle payments
- Coordinate with housekeeping and maintenance to fulfill guest needs
- Maintain a clean and organized front desk area
What We’re Looking For:
- 2+ years of customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask
- Comfortable using computer systems and learning new software
- A positive, team-oriented attitude and strong work ethic
- Professional appearance and demeanor
Why Stonebridge?
We take pride in creating memorable guest experiences and supporting a team culture where people love to work. If you’re hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us.
Apply today and become a valued part of the Stonebridge guest experience!
Job Types: Full-time, Permanent
Pay: From $17.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount
Experience:
- Customer service: 1 year (required)
Work Location: In person
