Job Overview
Join our dynamic team as a Dispatcher/Customer Service representative, where you'll be the vital link ensuring seamless communication between clients, drivers, and internal teams. This energetic role offers the opportunity to coordinate freight movements, manage transportation schedules, and deliver exceptional customer service. Your proactive approach will keep operations running smoothly while providing top-tier support to our valued customers and partners. If you thrive in a fast-paced environment and excel at multitasking, this position is your chance to make a meaningful impact every day!
Responsibilities
- Coordinate and schedule freight pickups and deliveries using transportation management systems (TMS) and SyteLine software to optimize routes and ensure timely service
- Serve as the primary point of contact for customers, drivers, and internal departments via multi-line phone systems, demonstrating excellent phone etiquette and communication skills
- Enter and update shipment data accurately into systems such as AS400 and TMS, maintaining precise records for shipping & receiving activities
- Monitor freight movements, analyze logistical data to identify potential issues, and communicate solutions effectively to all stakeholders
- Manage shipping & receiving documentation, ensuring compliance with company policies and industry standards
- Assist with supply chain coordination by tracking shipments, resolving discrepancies, and providing status updates to customers and internal teams
- Maintain organized records of all dispatch activities, including logs of inbound/outbound shipments, incident reports, and shift documentation
Requirements
- Proven experience with transportation management systems (TMS), AS400, SyteLine or similar ERP software
- Strong understanding of supply chain processes, freight logistics, and 3PL (third-party logistics) operations
- Excellent data entry skills with high accuracy in typing and record keeping
- Demonstrated analysis skills to interpret logistical data and troubleshoot dispatch issues effectively
- Exceptional communication skills with professional phone etiquette for multi-line phone systems
- Ability to handle shipping & receiving documentation efficiently while maintaining attention to detail
- Familiarity with shipping & receiving procedures, freight regulations, and warehouse operations is preferred
Join us in a role that combines operational excellence with outstanding customer service! We’re dedicated to supporting your growth in a vibrant environment where your skills make a real difference.
Pay: $18.00-$23.00 per hour
Benefits:
- On-site parking
- Paid time off
Work Location: In person
