DUTIES AND RESPONSIBILIITES
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Provide an exceptional and welcoming first impression to our guests upon arrival
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Responsible for welcoming and greeting guests
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Handle all guest enquiries professionally and courteously
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Check in guests and record information on the ResortSuite system
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Receive payment, provide wrist band, assign items such as bath robes, towels, etc
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Provide in-depth information on the Spa layout, explanation of pools, saunas, and relaxation areas
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Escort guest to locker rooms if requested
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Carry out all front desk activities including distributing correspondence, answering calls and emails, making reservations, and confirming massage reservations
- Promote all facilities at Vettä Nordic Spa, including boutique, restaurants, and amenities, as well as any promotions or programs
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Ensure front desk area is always clean and tidy
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May be required to walk around the spa area to ensure guests' needs are met
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Willing to cross train in other departments of the Spa, such as Front of House and Maintenance, to help when needed
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Other duties that may be required to make Vetta successful
WHAT WILL MAKE YOU SUCCESSFUL
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Previous customer service experience in hospitality, guest services or retail, preferably in a Spa environment
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Excellent communication skills, both verbal and written
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Able to handle guest complaints proactively and respectfully, always remaining professional
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Proven ability to multitask, manage time efficiently while staying organized
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Able to work with minimal supervision, take initiative, and be self-motivated
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Work independently as well as part of a team
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Attention to detail
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Must acquire Smart Serve Certification prior to hire
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First Aid/CPR Certificate is an asset
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Second language is an asset
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Knowledge of ResortSuite is an asset
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Required to work a rotating schedule including weekends, evenings, and holidays
WHAT WE OFFER
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On-site parking
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Team member discounts and perks
WORKING CONDITIONS
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Able to work in a fast-paced office environment
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Comfortable sitting, walking, bending, and standing over an 8-hour period
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May be required to lift up to 20lbs
CONDITIONS OF EMPLOYMENT
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All applicants must be legally eligible to work in Canada
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Successful reference and criminal background checks required
