Location: Remote (New Brunswick)
At Laura Gatien & Associates, we believe healing begins long before a client meets with a therapist. It begins with a kind voice, a reassuring answer, and a smooth experience when someone takes the courageous step of reaching out for help.
That's where you come in. As one of New Brunswick's fastest-growing mental health practices, we're looking for a Virtual Client Care Coordinator who can deliver outstanding client support from their home office.
You'll be the first point of contact for many of our clients, helping them feel welcomed, supported, and confident from their very first interaction. While you work remotely, you'll remain closely connected to a collaborative team through technology, communication, and shared purpose.
What You'll Do
Deliver Exceptional Client Care
- Answer incoming phone calls, emails, and online inquiries with warmth and professionalism.
- Guide new and existing clients through the counselling process.
- Schedule appointments and match clients with the therapist best suited to their needs.
- Manage intake forms, documentation, and electronic client records.
Support Therapists
- Coordinate client requests and administrative tasks.
- Communicate important client updates promptly.
- Help therapists stay focused on providing exceptional care.
Billing & Administration
- Process payments and assist with billing questions.
- Submit direct billing to insurance providers.
- Coordinate with clients regarding outstanding balances.
- Support reporting, administrative tasks, and continuous improvement projects.
You're a Great Fit If You...
- Love helping people and building genuine connections over the phone.
- Are organized, detail-oriented, and thrive in a fast-paced environment.
- Work independently while staying connected with a virtual team.
- Learn technology quickly and are comfortable using multiple systems at a fast pace
- Can trouble shoot tech issues that inevitably pop up
- Enjoy helping prospective clients find the services that best meet their needs.
- Have direct billing experience (an asset, but not required).
What You'll Need
- A dedicated home office with reliable high-speed internet.
- A quiet, professional workspace suitable for confidential conversations.
- The ability to work independently while remaining highly responsive and collaborative.
Why Join Our Team?
- Work from home with the support of a collaborative, connected team.
- Make a meaningful difference in the lives of individuals and families every day.
- Receive ongoing training, coaching, and opportunities for career growth.
- Join a purpose-driven organization committed to excellence, compassion, and innovation.
If you're passionate about helping people and want the flexibility of working remotely while being part of a supportive, high-performing team, we'd love to hear from you.
Due to the high number of applications we receive, we require everyone to submit a short video to [email protected], answering the following question: Working remotely requires self-discipline and strong organization. Tell us about a time you had to manage competing priorities independently. How did you stay organized and ensure nothing fell through the cracks?
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Application question(s):
- Are you available to work between the hours of 9am-6pm atlantic time?
- Have you submitted your video to [email protected] answering the question in the job description?
Work Location: Remote
