Job Title: Part-time Guest Services Agent.
Location: The Como Hotel - 1825 Comox St, Vancouver, BC.
Employment Type: Part-time 15-30 hours /week.
Must be currently residing in BC and legally able to work in Canada.
Job Overview:
The Como Hotel is seeking a friendly, organized, and service-oriented Part-Time Guest Services Agent to support our day-to-day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You’ll be the first point of contact for our guests, helping to ensure smooth check-ins, clear communication, and memorable stays.
Key Responsibilities:
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Be the first point of contact for guest inquiries via phone, text, and email.
- Provide exceptional service to guests before, during, and after their stay.
- Respond promptly to guest inquiries and reviews by phone, text, and email using our hotel cloud-based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
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Assist guests with check-in, check-out, and general questions throughout their stay.
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Use hotel cloud-based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
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Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
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Support the leadership team with operational tasks and on-site assistance when needed.
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Resolve issues promptly and professionally to ensure guest satisfaction.
- Keep accurate records, reports, and follow hotel procedures and policies.
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Proactively check in with guests during and after their stay to ensure a smooth experience.
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Encourage satisfied guests to leave positive reviews on platforms.
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Monitor guest feedback and escalate any concerns to the hotel leadership team.
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Support initiatives to improve the guest experience based on reviews and feedback trends.
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Support the leadership team with sales and marketing initiatives.
Requirements:
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Excellent English, both written and verbal communication skills.
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Resides in Metro Vancouver and can access the hotel within 30 minutes.
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Comfortable using technology and learning hotel software (training provided).
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Strong time management, organizational skills, and attention to detail.
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Availability for part-time hours including evenings, weekends, and holidays.
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Previous experience in Sales and Marketing is an asset.
Who You Are:
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Warm, thoughtful, and genuinely enjoys helping others.
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Calm and resourceful, especially when handling unexpected situations.
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Proactive and attentive—you notice what guests may need and act before being asked.
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Reliable, accountable, and comfortable working independently.
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A clear and considerate communicator who collaborates well with others.
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Curious, open to feedback, and eager to learn and improve.
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Naturally welcoming and committed to creating thoughtful, memorable guest experiences.
About The Como Hotel:
Designed for the modern traveler, The Como is a locally owned 32 room boutique hotel offering a thoughtfully curated stay—where design, comfort, and simplicity come together seamlessly. With self-service technology, welcoming spaces, and an eye for detail, we create a guest experience that feels both personal and effortlessly elevated.
