RAY BLINDS INC.
17828 65A Ave #121, Surrey, BC V3S 1Z3 | 604-362-2585 | www.rayblinds.ca
NOW HIRING
Office Administrator & Customer Service Coordinator
Full-Time | In-Office | Surrey, BC
Job Type
Full-Time
Schedule
Monday to Friday, with weekend availability required when needed
Pay
$19 – $21 per hour (based on experience)
Location
17828 65A Ave #121, Surrey, BC V3S 1Z3
Reports To
Business Owner
Start Date
As soon as possible — notice periods of up to two weeks are welcome
Please apply only if you are available full-time and can work weekends when required.
About Ray Blinds Inc.
Ray Blinds Inc. is a Surrey-based manufacturer and installer of premium custom window blinds and shades. We serve homeowners and businesses across the Lower Mainland and take pride in delivering a seamless experience from consultation through installation. We are a small, close-knit team and we are growing — which is why we need a reliable, organized, and customer-focused person to join us full-time.
About the Role
This is a full-time, in-office position. You will be the first point of contact for our customers while keeping the back-end operations of the business running smoothly. You will work closely with the owner to coordinate schedules, manage communications, and handle billing and invoicing.
This role also involves occasional participation in home shows and trade events across the Lower Mainland. Candidates must be able to get themselves to these events independently, so having your own transportation or access to transit routes that serve these venues is important.
We are looking for someone with at least some prior experience in an office or administrative setting — not necessarily years of experience, but enough that you are comfortable with phones, scheduling, and general office software from day one.
Key Responsibilities
- Answer incoming customer calls and respond to inquiries in a professional and friendly manner
- Manage and coordinate scheduling for factory workers and installation teams
- Handle all customer communications including phone, email, and messaging
- Prepare and send invoices, quotes, and billing documents
- Follow up with customers regarding appointments, orders, and payments
- Maintain organized records of customer orders, schedules, and communications
- Represent Ray Blinds at home shows and trade events across the Lower Mainland
- Assist the owner with general administrative and office management tasks
- Support day-to-day office operations to ensure smooth workflow
What We Are Looking For
- Minimum 1 year of experience in an administrative, receptionist, customer facing or office coordinator role
- Full-time availability, including weekends when needed — this is a firm requirement
- Ability to independently travel to home shows and events across the Lower Mainland
- Strong verbal and written communication skills in English
- Professional and friendly phone manner with excellent customer service skills
- Proficiency in Microsoft Office and/or Google Suite (Docs, Sheets, Gmail, Calendar)
- Well-organized with the ability to manage multiple tasks and stay on top of priorities
- Reliable, punctual, and self-motivated — someone who takes ownership of their role
Nice to Have
- Valid BC driver’s licence and access to a vehicle
- Experience working in a trades, construction, or home improvement environment
- Familiarity with scheduling or field service management software
- Bilingual skills are an asset but not required
What We Offer
- Competitive hourly pay of $19 to $21 based on experience
- Stable full-time hours in a consistent, in-office role
- A friendly and supportive small-team environment
- Hands-on experience across multiple business functions in a growing company
How to Apply
Applications are accepted by email only. Please send your resume along with a brief note about yourself, your relevant experience, and your availability to:
[email protected]
Subject line: Office Administrator Application
We are reviewing applications on a rolling basis and will reach out to qualified candidates promptly. Only applicants who meet the full-time and weekend availability requirements will be considered.
Ray Blinds Inc. is an equal opportunity employer. We welcome applicants from all backgrounds.
Pay: From $19.00 per hour
Work Location: In person
